Customer Service Advisor, Responsible Gambling

5 months ago

StokeonTrent, United Kingdom bet365 Full time

**Overview**:
**Operations**:
**Full Time**:
**Closes 24/07/23**:
**Stoke-on-Trent**:
**Full Time**:
**Closes 24/07/23**:
**Who we are looking for**:
An individual looking to join our Responsible Gambling Support team with a desire to help and support customers.

You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures.

Responsible Gambling is extremely important to us and our dedicated support team will help our customers by promoting safer gambling.

Your progression and success will be supported from your very first day with an excellent training programme and continuous development throughout your journey with us. The position is offered on a full time basis working any five days from seven between 07:00-23:00.

In return, we offer a generous bonus scheme, long service recognition and a wide range of other benefits. The starting salary for this position is competitive increasing to £26,978 per annum upon successful completion of training.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

Successful applicants will need to provide proof of eligibility to work in the UK.

**Preferred skills and experience**:

- Exceptional listening skills.- Excellent communication skills.- Motivation to put the customer first.- Effective problem solver.- Passion for adhering to policies and procedures.- Willingness to learn.- Ability to multi-task; with strong attention to detail.- Displays an understanding to customers’ needs.- Confident decision maker to support our customers.Read more

Read less

**Main Responsibilities**:

- Providing support to customers who demonstrate signs of problematic gambling.- Using internal tools to assist and take ownership of customer enquiries.- Liaising with internal departments.- Escalating queries where necessary.- Promoting safer gambling.- Awareness of policies, procedures and licensing requirements.-
- Dealing with responsible gambling queries and complaints.Read more

Read less

  • Spanish Customer Service, Responsible Gambling

    6 months ago

    Stoke-on-Trent, United Kingdom BET365 Full time

    As a European Responsible Gambling Support Advisor, you will join a specialist team who help and support our customers in the Spanish language.You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible...

  • Spanish Customer Service, Responsible Gambling

    7 months ago

    Stoke-on-Trent, United Kingdom BET365 Full time

    As a European Responsible Gambling Support Advisor, you will join a specialist team who help and support our customers in the Spanish language.You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible...

  • Customer Service Advisor, Responsible Gambling

    5 months ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 04/09/23**: **Stoke-on-Trent**: **Full Time**: **Closes 04/09/23**: **Who we are looking for**: An individual looking to join our Responsible Gambling Support team with a desire to help and support customers. You will be responsible for interacting with customers who may be at risk of, or experience,...

  • Customer Service Advisor, Responsible Gambling

    5 months ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 24/07/23**: **Stoke-on-Trent**: **Full Time**: **Closes 24/07/23**: **Who we are looking for**: An individual looking to join our Responsible Gambling Support team with a desire to help and support customers. You will be responsible for interacting with customers who may be at risk of, or experience,...

  • Spanish Customer Service

    7 days ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    Job Description As a European Responsible Gambling Support Advisor, you will join a specialist team who help and support our customers in the Spanish language. You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to...

  • Spanish Customer Service

    2 weeks ago

    stoke-on-trent, United Kingdom bet365 Full time

    As a European Responsible Gambling Support Advisor, you will join a specialist team who help and support our customers in the Spanish language. You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible...

  • Greek Customer Service

    5 months ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 12/09/23**: **Stoke-on-Trent**: **Full Time**: **Closes 12/09/23**: **Who we are looking for**: An individual looking to join our Responsible Gambling Support team with a desire to help and support our customers in the Greek language. You will be responsible for interacting with customers who may be at...

  • Spanish Customer Service Representative

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BET365 Full time

    European Responsible Gambling Support AdvisorAt BET365, we are committed to providing exceptional support to our customers. As a European Responsible Gambling Support Advisor, you will play a critical role in ensuring that our customers receive the best possible service while adhering to responsible gambling policies and procedures.Key...

  • Spanish Customer Service Representative

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BET365 Full time

    European Responsible Gambling Support AdvisorAt BET365, we are committed to providing exceptional support to our customers. As a European Responsible Gambling Support Advisor, you will play a critical role in ensuring that our customers receive the best possible service while adhering to responsible gambling policies and procedures.Key...

  • Spanish Customer Service

    5 months ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 24/07/23**: **Stoke-on-Trent**: **Full Time**: **Closes 24/07/23**: **Who we are looking for**: Una persona que desee unirse a nuestro equipo de asistencia para el Juego Responsable con ganas de ayudar y prestar asistencia a nuestros clientes hispanohablantes. Será responsable de interactuar con...

  • Customer Service Representative

    3 weeks ago

    Stoke-On-Trent, United Kingdom BET365 Full time

    Key Responsibilities:As a European Responsible Gambling Support Advisor, you will be part of a specialist team that provides support to our customers in the Spanish language.Key responsibilities include interacting with customers who may be at risk of, or experiencing, harms associated with gambling, and ensuring they receive the best possible service while...

  • Customer Service Advisor

    5 months ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 24/07/23**: **Stoke-on-Trent**: **Full Time**: **Closes 24/07/23**: **Who we are looking for**: A Customer Service Advisor, who will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression. Our UK Customer Service department is looking for...

  • Customer Service Advisor

    5 months ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 24/07/23**: **Stoke-on-Trent**: **Full Time**: **Closes 24/07/23**: **Who we are looking for**: A Customer Service Advisor, who will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression. Our UK Customer Service department is looking for...

  • Spanish Customer Service Representative

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BET365 Full time

    Job Title: Spanish Customer Service, Responsible GamblingJob Summary:We are seeking a highly skilled and empathetic Spanish Customer Service Representative to join our team at BET365. As a Responsible Gambling Support Specialist, you will play a critical role in ensuring our customers receive the best possible service while adhering to our Responsible...

  • Spanish Customer Service Representative

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BET365 Full time

    Job Title: Spanish Customer Service, Responsible GamblingJob Summary:We are seeking a highly skilled and empathetic Spanish Customer Service Representative to join our team at BET365. As a Responsible Gambling Support Specialist, you will play a critical role in ensuring our customers receive the best possible service while adhering to our Responsible...

  • Japanese Language Customer Account Advisor

    5 months ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 02/08/23**: **Stoke-on-Trent**: **Full Time**: **Closes 02/08/23**: **Who we are looking for**: As a Japanese Language Customer Service Advisor, we are looking for positive and confident individuals who can support, advise and assist our customers in a wide range of sports and gaming queries. This role...

  • Customer Service Representative

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job Title: Spanish Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our team as a Spanish Customer Service Representative. As a key member of our European Responsible Gambling Support team, you will play a vital role in providing exceptional support to our customers in the Spanish language.Main...

  • Customer Service Representative

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job Title: Spanish Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our team as a Spanish Customer Service Representative. As a key member of our European Responsible Gambling Support team, you will play a vital role in providing exceptional support to our customers in the Spanish language.Main...

  • Customer Service Representative

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job Title: Spanish Customer ServiceWe are seeking a highly skilled and motivated Spanish Customer Service Representative to join our team at bet365. As a key member of our customer support team, you will play a vital role in providing exceptional service to our Spanish-speaking customers.About the RoleThis is a full-time position working any five days from...

  • Customer Service Representative

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job Title: Spanish Customer ServiceWe are seeking a highly skilled and motivated Spanish Customer Service Representative to join our team at bet365. As a key member of our customer support team, you will play a vital role in providing exceptional service to our Spanish-speaking customers.About the RoleThis is a full-time position working any five days from...