Technical Support Advisor
2 weeks ago
**RESPONSIBILITIES**
As a **Technical Support Advisor, **you will
- Understand customer needs and identify root cause of any faults with the service
- Identify and rectify faults, liaising with our suppliers and other department members
- Ensure effective and timely communication is maintained with the customer throughout the life of faults
- Identify customer delivery issues during the fault cycle and escalate appropriately
- Maintain up-to-date and accurate customer information
- Communicate with our suppliers to swiftly resolve any customer faults/issues following clearly set out escalation points
**REQUIRED SKILLS AND EXPERIENCE**
To be considered for the **Technical Support Advisor **role, you will need
- Good problem-solving skills and ability to deliver consistently to tight timescales and changing priorities
- Ability to learn new technologies and terminology quickly
- Be organised, self-motivated and reliable
- Enjoy working in a busy office environment, but also work well alone
- Use their own initiative and have close attention to detail
- Be confident, personable and driven
**Job Types**: Full-time, Permanent.
**Salary**: £24k - £26k per year (depending on experience).
**Benefits**:
- Company Pension
- Medicash
- AIG Smart Health
- Bike-to-work Scheme
Schedule:
- Monday to Friday 9am to 5pm
Work Location: Office based (BL6)
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£26,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Technical Support Advisor
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