Coffee Shop Assistant

4 weeks ago

Basingstoke, United Kingdom Basingstoke Garden Centre Full time

The Honesty café at Basingstoke Garden Centre operates from the garden centre itself and has seating both inside and outside. As this is a small shop, you will often be working alone, and you will become very familiar with your regular visitors

**Hours and Shift Pattern: Sundays 10h00 to 16h30**

**Why work with us, not them?**

Our strong community-led values, and people-first approach separate us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff. We are Real Living Wage employers.

**In return for your hard work, we offer**:

- Secure employment contracts
- Wages which keep up with the Real Living Wage
- Full training and opportunity to develop within the business
- Free meal on duty
- 20% off all products
- Discounted Cookery School Courses
- **Employee Wellness Programme for 2024,** a plan with workshops, fun challenges and information/toolkits to support staff and help promote healthy living and wellness across the group

**Future opportunities**

There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.
- Managers: From £11.90 - £13 per hour
- Supervisors: From £11.90
- Area Managers
- Chefs
- Administration
- And many more

**Duties and responsibilities**

**Deliver excellent customer service whilst**:

- Waiting on tables
- Supporting with any events as required
- Answering telephone enquiries and taking orders over the telephone
- Preparing food and drinks (check temperatures in line with company Food Safety guidelines)
- Clearing tables and washing up
- Engaging with customers
- Support the manager/supervisor in dealing with customer complaints and handle them professionally and appropriately.
- Use the work laptop as appropriate

**Open up coffee shop for service**:

- Take delivery of goods from the wholesale unit and display / put away. Report any shortages
- Stock rotation and check dates on products
- Display products and price
- Amend menu board with specials / remove any out of stock items
- Do fridge checks and temperature checks on delivery
- Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc)

**General Duties**:

- Ensuring entire shop is clean and tidy, items are replenished for the next day
- Sweep / mop floors
- Clean toilets, mop floor (in relevant shops)
- Tidy and clean outdoor areas
- Tidy stockroom
- Check all equipment is cleaned and switched off
- Place orders with Head Office for stock items / products
- Log waste
- Cash up and place cash in safe place
- Lock up
- Support the manager/supervisor with creating inspirational social media content

**To join our team you will need to**:

- work with initiative as part of a team
- have a calm, cheerful and helpful disposition
- work within our Honesty Shop standards, respecting food safety and health and safety requirements

Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops as well as serving our online and wholesale customers. Opened in 2014, Honesty Group now runs 15 sites across Berkshire and Hampshire, with our strong community-led values, and people-first approach separating us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff. We are Real Living Wage employers.

INDFOH

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