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Front of House Assistant

5 months ago

Duns, United Kingdom Live Borders Full time

**Hours**:
**12 hours per week**

**(seasonal March
- November 2023)**

**Location**:
**Jim Clark Motorsport Museum, Duns**

**Closing Date**:
**Monday 13th February 2023**

**Job Ref No**:
**0717**

**Salary**:
**Grade 1 £9.90 - £10.10**

**(£19,100 - £19,872 pro rata)**
- Job advert
- Introduction to Live Borders
- Our Strategic Vision
- Our Values
- Job Description and Person Specification
- Conditions of Employment

**Job Advert**

We are looking for a Seasonal Front of House Assistant, Grade 1 (£9.90 - £10.10). 12 hours per week between March and November, worked as three 4 hour shifts. We are looking for a confident and friendly individual to join the team based in the Jim Clark Motorsport Museum located in the historic county town of Berwickshire.

The principal duties are working in reception greeting customers in a welcoming manner, ensuring they receive first class service. Other duties include assisting in the day to day operation of the museum, selling admission tickets and our retail products and ensuring our exhibition, sales and retail stock are presented to an excellent standard.

The post also involves light cleaning, plus an element of security duties and key holding. There is also scope to cover additional hours and working on events.

**Introduction to Live Borders**

Live Borders is the sport, leisure and culture trust for the Scottish Borders - this means we are a charity. Our aim is for everyone living, working and visiting the Borders to be **healthier, happier and stronger.**

Live Borders is governed and led by a Board of Trustees who set the strategic direction and monitors performance of the organisation.

**Our Strategic Vision**

**Vision**:Everyone living in, working in, and visiting the Borders to be healthier, happier and stronger.

**Mission**:We use our energy, enthusiasm and knowledge to support more people to experience more, learn more, and move more.

**Strategic Goals**:

- Expand levels of participation
- Grow our earned income
- Develop new funding streams
- Build on our reputation for great customer service
- Create a sustainable charity
- Nurture our people to be proud of what they do

**Our Values**

At the heart of Live Borders is our commitment to improve lives through physical activity, sport and culture. We use our energy, enthusiasm and knowledge to support people to experience more, learn more and move more.

Our Values underpin all that we do:Live Borders Values

Every penny spent with us is reinvested into supporting active, creative and healthy communities.

The executive team led by the CEO provide the strategic lead on the management and development of Live Borders to ensure we are a sustainable, dynamic and flexible organisation fit for the future and that meets our stated outcomes.

**Job Purpose**:

- To take an active role with the day to day running of the venue. Including running reception desk, gift shop, room bookings and display area operations. Key function is to provide first class services to the visiting public.

**Responsibilities**:

- Provide a first class visitor experience at all times and act as a role model for excellent customer service.
- Undertake reception duties, (e.g. admission of members of the public, dealing with enquiries, process bookings and retail sales using electronic systems, issuing customer research paperwork, maintain and monitor electronic records, etc.).
- Work in the attraction shop/retail area, actively selling merchandise, merchandising, restocking and rotating stock as well as ensuring general up keep of the area.
- In line with legal and operational guidelines, process cash and card transactions, bank income and complete daily and weekly income records.
- Proactively encourage visitors to make a donation to support their visit, actively upselling benefits of contributing through donations.
- Actively and accurately deliver visitor information on the attraction, other Live Borders facilities and the wider visitor/heritage economy of the Borders and beyond using a range of resources including on site materials and digital facilities.
- Dealing with general enquiries and relaying these to relevant staff where appropriate, recording data relating to offers of prospective loans or donations received from the public.
- Assist with the proper security of the venue, including key holding duties.
- Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; emptying waste bins, dusting, glass cleaning and vacuuming, customer toilet checks throughout the day, welcome area outside building is clean and well presented. This work will involve some handling and lifting abilities and use of standard cleaning equipment.
- Liaising with the Assistant Curator/Supervisor regarding matters relating to the museum, displays, collections and facilities as per agreed procedures. Ensure that museum displays are fit for purpose i.e supplies of