Customer Advisor

3 weeks ago

Ilkley, United Kingdom JoJo Maman Bebe Full time

What we expect from you:
Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. This is where you come in - you’ll be the face of JoJo providing a fantastic level of customer care and service that we are renowned for and one we pride ourselves in upholding always. You’ll be guiding, informing, and assisting our customers in the correct purchase of our huge range of clothing and products. This could be an expectant parent, an excited grandparent or other friends or family.

Our B Corp principles are so important, and every member of our teams will always uphold them. As we move into a digital retail world, offering an Omni-Channel customer service is expected as this builds on customer loyalty. As such most of our stores offer Ship from Store or Click and Collect options, you will take ownership of preparing and shipping all such orders daily.

A day in the life:

- Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
- Preparing Omni-Channel orders.
- Liaising with customers in store or via the phone on Omni-Channel orders.
- Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
- Embracing new product knowledge or learning to increase sales opportunities.
- Actively listening to our customers’ needs and working out what the best solution is for them.
- Taking pride in keeping your store looking immaculate.

**This is a 14.5 hour position, typically worked 2 x 5 and 1 x 4.5 hour shifts. Flexibility will be required in line with store needs (to support with holiday cover, absence peak trade etc).**

What we look for in you:

- Previous retail, customer service and sales experience
- Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
- The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
- You’ll need a self-develop mentality and a curiosity to learn new product independently.
- We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
- You’ll be working within a small team; therefore, the ability to work in a harmonious and respectful manner is important.
- Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
- We like to keep our stores looking tip top, so you’ll have a keen eye for detail and play a key role in maintaining our standard

**Just to give you a taste of our culture, we’ll be looking for you to**:

- Be a brand ambassador, ensuring that our values and ethos are never compromised
- Be honest and respectful
- Work collaboratively
- Talk openly and actively listen
- Take ownership of all aspects of the role

The benefits.:

- We believe R&R is important so for each year you’re with us, you have an extra day’s holiday (up to 10 additional days)
- Why work on your Birthday? Have it off
- Helping plan for the future - contributory pension scheme
- Get on the move - cycle to work scheme
- Support for planning your finances - JoJo saving scheme
- Being mindful - Health and Wellbeing Hub
- Having a great time - fabulous social events
- Supporting our communities - volunteer days
- We love our products Up to 40% discount for you to enjoy
- “It’s up to you” learning environment - ongoing training and educational development initiatives and opportunities.
- Financial wellbeing app, pay yourself 40% of your earnt wages whenever you want.

Who we are:
We are a company founded on the principle of People & Planet above Profit and we are proud of our B Corp Status. JoJo is a team effort and so many of our employees have put their heart and soul into their jobs, making sure we offer the most gorgeous collections and deliver the best service.

We may have grown into the UK’s leading parent and baby retailer, but we will never compromise on the quality of our products - it’s part of our DNA Our customers trust us to offer excellent quality at reasonable prices. All our team members strive to be the best they can be and we love how we support each other.

We put our growth down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and the never-ending pursuit of high standards means we have built a company that makes all of us proud.

**Our Values**:
The most useful thing a person can do in

  • Customer Service Advisor

    4 weeks ago

    Ilkley, United Kingdom Composite Prime Full time

    Composite Prime are the UK's leading supplier of low maintenance garden products based in Ilkley, West Yorkshire. A family business trading for over eight years, Composite Prime are looking for an attentive Customer Service advisor to join their office team. You will receive a full training programme within a friendly office environment. A superb telephone...

  • Customer Service Advisor

    4 weeks ago

    Ilkley, United Kingdom Composite Prime Full time

    Composite Prime are the UK's leading supplier of low maintenance garden products based in Ilkley, West Yorkshire. A family business trading for over eight years, Composite Prime are looking for an attentive Customer Service advisor to join their office team. You will receive a full training programme within a friendly office environment. A superb telephone...

  • Customer Advisor

    6 days ago

    Ilkley, United Kingdom Boots Full time

    Summary Job Reference: - 218547BR Ilkley, Brook Street Fixed Term **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the...

  • Pharmacy Advisor

    1 week ago

    Ilkley, Bradford, United Kingdom Boots Full time

    Job Reference: 196012BRIlkley, Brook StreetPermanentFull-timeThe hourly rate for this role is £ £11.81 depending on the locationThe importance of your role.Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you'll be part of helping patients feel good. It's everything from the clear advice and care you offer...

  • Pharmacy Advisor

    3 weeks ago

    Ilkley, United Kingdom Boots Full time

    Job Reference: 196012BR Ilkley, Brook Street Permanent Full-time **The hourly rate for this role is £10.67 - £11.81 depending on the location** **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear...

  • Tesco Travel Money Advisor

    3 weeks ago

    Ilkley, United Kingdom Travelex Full time

    Tesco Travel Money Advisor - Tesco Bank Ilkley - Part Time **Job Type**: Permanent Part Time Hours per week: 20 **Salary**: £11.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...

  • Tesco Travel Money Advisor

    4 weeks ago

    Ilkley, United Kingdom Travelex Full time

    Tesco Travel Money Advisor - Tesco Bank Ilkley - Part Time **Job Type**: Permanent Part Time Hours per week: 19 **Salary**: £11.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...

  • Tesco Travel Money Advisor

    2 weeks ago

    Ilkley, United Kingdom Travelex Full time

    Travel Money Advisor - Tesco Bank Ilkley - Part Time **Job Type**: Permanent Part Time Hours per week: 16 **Salary**: £11.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...

  • Tesco Travel Money Advisor

    2 weeks ago

    Ilkley, United Kingdom Travelex Full time

    Tesco Travel Money Advisor - Tesco Bank Ilkley - Part Time **Job Type**: Permanent Part Time Hours per week: 19 **Salary**: £11.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...

  • Tesco Travel Money Advisor

    3 weeks ago

    Ilkley, United Kingdom Travelex Full time

    Tesco Travel Money Advisor - Tesco Bank Ilkley - Part Time **Job Type**: Permanent Part Time Hours per week: 20 **Salary**: £11.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...

  • Tesco Travel Money Advisor

    4 weeks ago

    Ilkley, United Kingdom Travelex Full time

    Tesco Travel Money Advisor - Tesco Bank Ilkley - Part Time **Job Type**: Permanent/Part Time Hours per week: 16 **Salary**: £11.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...

  • Tesco Travel Money Advisor

    4 weeks ago

    Ilkley, United Kingdom Travelex Full time

    Tesco Travel Money Advisor - Tesco Bank Ilkley - Part Time **Job Type**: Permanent/Part Time Hours per week: 20 **Salary**: £11.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...

  • Tesco Travel Money Advisor

    2 weeks ago

    Ilkley, United Kingdom Travelex Full time

    Tesco Travel Money Advisor - Tesco Bank Ilkley - Part Time **Job Type**: Permanent Hours per week: 16 **Salary**: £12.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...

  • Tesco Travel Money Advisor

    2 weeks ago

    Ilkley, United Kingdom Travelex Full time

    Tesco Travel Money Advisor – Tesco Bank Ilkley – Part Time Job Type : Permanent Hours per week : 16 Salary: £12.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota. ...

  • Retail Assistant

    3 weeks ago

    Ilkley, United Kingdom Boots Full time

    Summary Job Reference: - 228738BR Ilkley, Dalesway House Permanent 30 hours per week **About the opportunity** An important role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don’t need optical experience to join us as a Retail Assistant, but you will have worked in a retail or...

  • Optical Assistant

    3 weeks ago

    Ilkley, United Kingdom Specsavers Full time

    **Optical Assistant** **Store: Specsavers Ilkley** **Hours: Full time - 37.5 hours - Weekend working is essential** **Salary: Up to £25,000 (depending on experience)** **Benefits: Extra day off on your birthday, Discounted hearing and eyecare benefits, Enhanced sick pay, Enhanced pay for family leave (Maternity/ Paternity etc), WeCare employee support...

  • Retail Assistant

    2 weeks ago

    Ilkley, United Kingdom Boots Full time

    Summary Job Reference: 233089BR - Job Reference: 2 3 3 0 8 9 B R Ilkley, Dalesway House Permanent 30 Hours **About the opportunity** An important role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don’t need optical experience to join us as a Retail Assistant, but you will have...

  • Telesales Representative

    3 weeks ago

    Ilkley, United Kingdom Henry Schein Full time

    Job Description - Department: Optident Telesales - Reports To: Internal Sales Manager - Location: Ilkley - hybird - Job Responsibilities: - The role holder will be expected to be responsible for the following: - Provide excellent customer service to each and every customer with prompt follow up action where necessary. - Upsell and cross sell in order to...

  • Internal Sales Processing Co-ordinator

    2 weeks ago

    Ilkley, United Kingdom Henry Schein Full time

    Job Description - Overview: - You will be responsible for managing orders and enquires for all Wholesale(OW) related customers, providing excellent Customer Service and using the resources available to you to support our customers throughout the lifecycle of their order. In addition knowledge of Rep support queries and order processing providing support to...

  • Care and Support Assistant

    4 weeks ago

    Ilkley, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Care Assistant to join their team at their stunning estate Chesterton Court in Ilkley. Base Salary: £10.72 per hour plus additional pay (see below) Hours: 16 per week McCarthy Stone have a wealth of support and benefits for their staff. These include: - 28 days holiday inclusive of bank holidays (pro rata if...