Customer Advisor

5 months ago

Ilkley, United Kingdom JoJo Maman Bebe Full time

What we expect from you:
Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. This is where you come in - you’ll be the face of JoJo providing a fantastic level of customer care and service that we are renowned for and one we pride ourselves in upholding always. You’ll be guiding, informing, and assisting our customers in the correct purchase of our huge range of clothing and products. This could be an expectant parent, an excited grandparent or other friends or family.

Our B Corp principles are so important, and every member of our teams will always uphold them. As we move into a digital retail world, offering an Omni-Channel customer service is expected as this builds on customer loyalty. As such most of our stores offer Ship from Store or Click and Collect options, you will take ownership of preparing and shipping all such orders daily.

A day in the life:

- Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
- Preparing Omni-Channel orders.
- Liaising with customers in store or via the phone on Omni-Channel orders.
- Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
- Embracing new product knowledge or learning to increase sales opportunities.
- Actively listening to our customers’ needs and working out what the best solution is for them.
- Taking pride in keeping your store looking immaculate.

**This is a 14.5 hour position, typically worked 2 x 5 and 1 x 4.5 hour shifts. Flexibility will be required in line with store needs (to support with holiday cover, absence peak trade etc).**

What we look for in you:

- Previous retail, customer service and sales experience
- Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
- The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
- You’ll need a self-develop mentality and a curiosity to learn new product independently.
- We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
- You’ll be working within a small team; therefore, the ability to work in a harmonious and respectful manner is important.
- Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
- We like to keep our stores looking tip top, so you’ll have a keen eye for detail and play a key role in maintaining our standard

**Just to give you a taste of our culture, we’ll be looking for you to**:

- Be a brand ambassador, ensuring that our values and ethos are never compromised
- Be honest and respectful
- Work collaboratively
- Talk openly and actively listen
- Take ownership of all aspects of the role

The benefits.:

- We believe R&R is important so for each year you’re with us, you have an extra day’s holiday (up to 10 additional days)
- Why work on your Birthday? Have it off
- Helping plan for the future - contributory pension scheme
- Get on the move - cycle to work scheme
- Support for planning your finances - JoJo saving scheme
- Being mindful - Health and Wellbeing Hub
- Having a great time - fabulous social events
- Supporting our communities - volunteer days
- We love our products Up to 40% discount for you to enjoy
- “It’s up to you” learning environment - ongoing training and educational development initiatives and opportunities.
- Financial wellbeing app, pay yourself 40% of your earnt wages whenever you want.

Who we are:
We are a company founded on the principle of People & Planet above Profit and we are proud of our B Corp Status. JoJo is a team effort and so many of our employees have put their heart and soul into their jobs, making sure we offer the most gorgeous collections and deliver the best service.

We may have grown into the UK’s leading parent and baby retailer, but we will never compromise on the quality of our products - it’s part of our DNA Our customers trust us to offer excellent quality at reasonable prices. All our team members strive to be the best they can be and we love how we support each other.

We put our growth down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and the never-ending pursuit of high standards means we have built a company that makes all of us proud.

**Our Values**:
The most useful thing a person can do in

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