Alarm Receiving Centre Day Controller
2 weeks ago
**The Role**:
Telephone response to lone worker alarms within strict timescales, monitor, validate, assess, manage, and provide the user with appropriate support in line with
internal processes and to complete each incident call quickly and effectively.
**Key Responsibilities**:
- Monitor and verify alarms via telephone within strict timescales to ensure that, where possible, only genuine emergencies are passed to the correct emergency services.
- Decide on appropriate response actions to incoming/outgoing calls.
- Communicate comprehensive and correct information to the emergency service that are best equipped to resolve and support the incidents.
- Maintain an excellent knowledge of, and adherence to, the Peoplesafe operational procedures.
- Report the system and customer profile issues to the appropriate customer support admin.
**Direct applicants only, no agencies.
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