Customer Service

4 weeks ago

London, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Senior Personal Banker in London, 1 Crossrail Place
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship

**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours
- Full time - 35hrs
- Permanent
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**: £30,218 per year (pro rata for hours worked)

You’ll join on a competitive salary of £30,218 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Director of Customer Service

    4 hours ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Director of Customer Service - Could you be our next Director of Customer Service?_ - Contract: Permanent_ - Working hours: _Our permanent hybrid policy will see us all working at least four days in the office across the...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Ignite Maintenance Service Ltd Full time

    **Job Title**: Office Manager / Customer Service Assistant **Hours**: Monday to Friday, 08.30 to 17.30, 40-hour working week **Job Type**: Full-time **Salary**: £21,000.00 to £25,000.00 **Location**: Kingsbury, London Ignite Maintenance Services is a mechanical & electrical company located in Kingsbury (London), servicing London and the surrounding...

  • Building Customer Service Officer

    2 weeks ago

    City of London, Greater London, United Kingdom Service Care Solutions Full time

    Job title - Customer Relationship Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 36 Start Date : ASAP We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building...

  • Customer Complaints Manager

    2 weeks ago

    London, United Kingdom Financial Ombudsman Service Full time

    Customer Complaints Manager page is loaded Customer Complaints Manager Customer Complaints Manager If you are passionate and results driven individual, who prides themselves on leading a team that delivers exceptional customer service, join us in making a positive impact on our customer experience! Contract: Permanent Working hours: 35 hours per week...

  • Customer Service

    1 day ago

    London, United Kingdom Self Mark Ltd Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity to join a dynamic and growing company in the ...

  • Customer Service

    1 month ago

    London, United Kingdom Signature Recruitment Ltd Full time

    Do you thrive in customer service environments? Are you a people person, who can support a team? Signature Recruitment is proud to present an exciting opportunity to join our client, a prestigious business who provide support for charities and social enterprises. This is a full-time, temporary position as a Customer Service advisor with hybrid working! The...

  • Customer Relationship Officer

    2 days ago

    London, United Kingdom Service Care Solutions Full time

    Job title - Customer Relationship Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 36 Start Date : ASAP We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building...

  • Customer Service

    1 month ago

    London, United Kingdom Signature Recruitment Ltd Full time

    Do you thrive in customer service environments? Are you a people person, who can support a team? Signature Recruitment is proud to present an exciting opportunity to join our client, a prestigious business who provide support for charities and social enterprises. This is a full-time, temporary position as a Customer Service advisor with hybrid working! The...

  • Customer Service

    2 days ago

    London, United Kingdom alan victor services Full time

    Title: Hybrid Customer ServiceRepresentativeDescription:Joinour team as a Hybrid Customer Service Representative where youllplay a pivotal role in delivering exceptional customer experienceswhile enjoying the flexibility of a hybrid work model. As a keymember of our customer service team youll have the opportunity toassist customers through various channels...

  • Customer Services

    4 weeks ago

    London, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Services Advisor/Administrator - Homes & Neighbourhoods** **Reference no: Islington RQ853564** **Pay Rate: £19.75 per hour PAYE** **Role Length: This opening assignment is for 2 - 3 months** **A Standard DBS is required for this role.** An experienced Customer Service Advisor required. Key...

  • Customer Service

    2 weeks ago

    London, United Kingdom Tate Full time

    Are you passionate about delivering exceptional customer service?Do you get a sense of achievement after resolving a situation?Do you have contact centre experience?If so, apply for the below job:Customer Services Advisor£24-28k DOEHybrid working (2 days in the office)Based near Bond StreetGreat company benefits incl a discretionary annual bonus (post...

  • Customer Service

    3 weeks ago

    London, United Kingdom Tate Full time

    Are you passionate about delivering exceptional customer service? Do you get a sense of achievement after resolving a situation? Do you have contact centre experience?If so, apply for the below job:Customer Services Advisor£24-28k DOEHybrid working (2 days in the office)Based near Bond StreetGreat company benefits incl a discretionary annual bonus (post...

  • Service Charge Officer

    2 days ago

    London, United Kingdom Service Care Solutions Full time

    Service Charge Officer London Bridge Full Time - Hybrid Temporary We have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week...

  • Service Charge Officer

    2 days ago

    London, United Kingdom Service Care Solutions Full time

    Service Charge OfficerLondon BridgeFull Time - HybridTemporaryWe have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based...

  • Customer Experience Officer

    1 hour ago

    London, United Kingdom Service Care Solutions Full time

    Job Title: Complaints Handler Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Monday-Friday 35 hours per week Start Date: ASAP The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of...

  • Customer Support Officers

    7 days ago

    London, United Kingdom UK Civil Service Full time

    Job summaryIt's an exciting time to join us, as HM Land Registry (HMLR) is committed to becoming the world�s leading land registry for speed, simplicity, and an open approach to data, and aiming to achieve comprehensive registration by 2030.HM Land Registry (HMLR) are looking for great candidates to join them as Customer Support Officers in teams in...

  • Client Service Partner

    3 weeks ago

    London, United Kingdom Corporation Service Company Full time

    Title: Client Service Partner Location: London Working Hours: Monday to Friday - 9am - 5.30pm  Hybrid - Office Days - Tues to Thurs As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you...

  • Customer Service

    4 weeks ago

    London, United Kingdom Diba Dry cleaners Full time

    Your duties will be dealing with customers, ticketing garments, tiding the shop, making sure orders are ready on time for customers to collect, etc. we are mainly looking for someone part time and also *YOU MUST BE AVAILABLE SAT AND SUN* good luck! **Job Types**: Full-time, Part-time, Permanent **Salary**: £9.00-£10.00 per hour **Benefits**: -...

  • Customer Service Officer

    17 hours ago

    London, United Kingdom JOB SWITCH LTD Remote Work Freelance Full time

    To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required. 3 years customer service contact centre experience needed Customer Service Officer...

  • Customer Service Advisor

    6 days ago

    London, United Kingdom Skilled Careers Full time

    Customer Service Manager £38k - £40k PAWe have a fantastic opportunity for a Customer Service Manager, to join a well-established Main contractor team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our contracts.Key...