Operations Administrator

2 weeks ago

Stroud, United Kingdom PLE Health Ltd Full time

OPERATIONS ADMINISTRATOR

PLE Health is a leading provider of psychological services nationwide to both the legal and insurance sectors.

A post has become available to cover maternity leave and we are looking for a highly motivated person to join our team as Operational Administrator to help support the day-to-day business of our site at New Mills, Chestnut lane, Stroud.

**Role Summary**:

- To assist the Operational Team in ensuring that PLE Health maintains and improves upon the day-to-day operations of the referrals and ongoing cases.
- To assist the Operational Team in processing cases, and liaising with clients and clinicians to ensure smooth running of cases.
- Building relationships with customers and psychologists/therapists to ensure smooth flow of ongoing work and collaborative relationship.
- Assist in regularly ensuring both the qualifications and legal documentation of our clinicians are up-to-date and maintained.

**Key tasks**:

- To remain professional and courteous and prioritise work tasks appropriately.
- To carry out routine operational tasks related to cases.
- To develop a sound understanding of the role of PLE Health within the personal injury and healthcare sectors, and the services that can be offered to clients.
- Chase responses from psychologists in order to comply with service standards.

**Who We are Looking For**

The ideal qualities we are looking for is someone resourceful with drive, determination and enthusiasm, who will enjoy and flourish working as part of an exciting team. We encourage initiative and being able to work independently as well as in a team.

The post would suit someone with experience in administration or skills related to customer services. A general interest in mental health and psychology would be beneficial.

The following skills are essential:

- A good knowledge of Microsoft Office
- Good time management
- Organisational / Prioritising skills
- Problem-solving / decision-making skills
- Ability to learn new bespoke CRM systems
- Confidence with phone and written communications

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Operations Administrator

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