Visitor Services Assistant

2 weeks ago


Banchory, United Kingdom The National Trust for Scotland Full time

**PURPOSE OF THE ROLE**:
We are looking for enthusiastic, motivated and talented customer focused individuals to join our team.

Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5 star visitor experience and providing outstanding customer service.

**KEY RESPONSIBILITIES**:
To provide a consistently high standard of visitor care at all times when:

- Welcoming visitors and promoting the value of Trust membership
- Assisting visitors in selecting and purchasing the most appropriate ticket option
- Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
- Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
- Stewarding rooms during high season, providing information on the history of the room
- To provide excellent customer service
- Helping conservation clean to strict rules and procedures.
- Handling cash accurately and processing sales
- To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
- Be able to take responsibility for your own development and learning.
- Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
- To work across departments when necessary supporting the wider team.
- To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
- Checking on how visitors are enjoying their experience of catering and enquiring whether all their needs are met.
- Consistently presenting high quality plating of food.
- Adhering to the property’s quality standards including wearing of uniform.
- Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

**Salary**: £22,672.00 per year

Work Location: In person



  • Banchory, United Kingdom The National Trust for Scotland Full time

    To provide a consistently high standard of visitor care when - Welcoming visitors to the café and working in an efficient and knowledgeable manner - Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act. - Answering visitors queries about the catering offer. - Promoting the National...

  • Seasonal Ranger

    4 weeks ago


    Banchory, United Kingdom The National Trust for Scotland Full time

    The North East Ranger Service covers National Trust for Scotland properties throughout Aberdeenshire and Angus. This includes 10 different estates that offer a variety of landscapes, habitats, and wildlife unique to this part of the world. In the North East Region, we attract an average of 500,000 visitors per annum across our 2,400 acres of countryside. The...

  • Care Worker

    1 month ago


    Banchory, United Kingdom CrossReach Full time

    **Information**: **Here’s to all the heroes in our team. We’d like to thank them for rising to the challenge this year and going the extra mile for the people in their care. Every day their key working makes a difference to people’s lives, and here’s your chance to be part of it.**: Working for CrossReach can provide opportunities for training,...

  • Night Care Worker

    1 month ago


    Banchory, United Kingdom Crossreach Full time

    **Here’s to all the heroes in our team.We’d like to thank them for rising to the challenge this year and going the extra mile for the people in their care.Every day their key working makes a difference to people’s lives, and here’s your chanceto be part of it.** Working for CrossReach can provide opportunities for training, personal development and...

  • Café Assistant

    4 weeks ago


    Banchory, United Kingdom Raemoir Garden Centre Ltd Full time

    Café Assistant - Part Time We are looking for enthusiastic staff to work as part of our Café team Duties including - Serving at our Café counter, serving food and refreshments and taking payment. - Assisting with keeping the Café counter, seating areas and dish wash area clean and tidy. - Assisting with merchandising within the Café and Deli This...

  • Care Worker

    1 month ago


    Banchory, United Kingdom Crossreach Full time

    **Here’s to all the heroes in our team.We’d like to thank them for rising to the challenge this year and going the extra mile for the people in their care.Every day their key working makes a difference to people’s lives, and here’s your chanceto be part of it.** Working for CrossReach can provide opportunities for training, personal development and...


  • Banchory, United Kingdom A.S.A Recruitment Ltd Full time

    Are you an experienced Senior Care Worker?Are you committed to making a difference to others?We want to hear from you!We are currently supporting our client - a well known care home group with the recruitment of a Senior Care Worker to join them in Banchory. In this position you will operate as a senior member of staff within the service, responsible for the...

  • Leisure Assistant

    1 month ago


    Banchory, United Kingdom Live Life Aberdeenshire Full time

    Job Description Deliver the safe operation of recreational facilities, including swimming pools within a defined geographical area, by assisting the Duty Officer in the development and improvement of all service areas and providing a high standard of customer relations. There is a requirement to undertake manual handling on a daily basis. There is a...

  • Leisure Assistant

    1 month ago


    Banchory, Aberdeenshire, United Kingdom Live Life Aberdeenshire Full time

    Job DescriptionDeliver the safe operation of recreational facilities, including swimming pools within a defined geographical area, by assisting the Duty Officer in the development and improvement of all service areas and providing a high standard of customer relations. There is a requirement to undertake manual handling on a daily basis. There is a...


  • Banchory, United Kingdom Aberdeenshire Council Full time

    Job Description Assist teachers in promoting achievement and raising the standards of pupil attainment and provide general support in relation to the needs of the class and individuals’ care, health and wellbeing and safety; to ensure a secure and safe environment. There is a requirement to be flexible in school location within the cluster,...

  • Animal Care Assistant

    4 weeks ago


    Banchory, United Kingdom Scottish SPCA Full time

    The Scottish SPCA, Scotland’s only all animal emergency service, is seeking to recruit a temporary Animal Care Assistant for employment at its Aberdeenshire Animal Rescue & Rehoming Centre in Banchory for a period to cover maternity leave. This is an exciting opportunity to make a real difference to the lives of the thousands of abused, abandoned and...


  • Banchory, United Kingdom Aberdeenshire Council Full time

    Job Description Assist in the general management and day to day running of the complex and deputise for the Coordinator in their absence. There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation. This post is regulated work...


  • Banchory, Aberdeenshire, United Kingdom Aberdeenshire Council Full time

    Job DescriptionAssist teachers in promoting achievement and raising the standards of pupil attainment and provide general support in relation to the needs of the class and individuals' care, health and wellbeing and safety; to ensure a secure and safe environment. There is a requirement to be flexible in school location within the cluster, according to...


  • Banchory, Aberdeenshire, United Kingdom Aberdeenshire Council Full time

    Job DescriptionAssist in the general management and day to day running of the complex and deputise for the Coordinator in their absence. There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation. This post is regulated work with...

  • Catering Assistant

    4 weeks ago


    Banchory, Aberdeenshire, United Kingdom Aberdeenshire Council Full time

    Job DescriptionUndertake the preparation, cooking and service of food and beverages within primary and secondary schools and community facilities. There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation. There is a responsibility...


  • Banchory, United Kingdom Aberdeenshire Council Full time

    Job Description Assist as part of a team in all aspects of landscape maintenance including grave digging operations, while adhering to relevant council policies and procedures. Physical effort is a daily requirement of this post here is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous...

  • Property Assistant

    3 weeks ago


    Banchory, Aberdeenshire, United Kingdom Superior Recruitment Group Full time

    Superior Recruitment Group are proud to be working in partnership with a prestigious Law Firm based in Banchory in their search for a Property Assistant on a part time basis. This is a job share with an existing member of staff, and will require you to work the following shifts: 17.5 hours per week as follows: Week 1 - Wednesdays, Thursdays and Fridays ...


  • Banchory, Aberdeenshire, United Kingdom Aberdeenshire Council Full time

    Job DescriptionAssist as part of a team in all aspects of landscape maintenance including grave digging operations, while adhering to relevant council policies and procedures. Physical effort is a daily requirement of this post here is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement...

  • Handyperson - Relief

    1 month ago


    Banchory, United Kingdom CrossReach Full time

    As our handyperson of the service, you will work as part of the staff team liaising with the service manager and senior staff to ensure the upkeep of the building and grounds. You will do whatever is needed around the service to ensure that is runs smoothly and safely, including things like; escorting tradesmen when they are in the building, assist with...