Account Executive

3 weeks ago

Trafford Park, United Kingdom Ritz Recruitment Ltd Full time

**VS393/12**

**Account Executive**

**Salford Quays**

**Salary: £20,000 - £22,000 per annum**

**Hours: Mon - Thurs 9am - 5.30pm, Fri 9am - 4.15pm**

**Hybrid working after initial training period, 3 days in the office, 2 days remote.**

Our client is a global leader in the creative promotional merchandise sector and one of the largest promotional product suppliers in the world. Their reputation for creativity, service, customer satisfaction and quality is second to none.They have an impressiveclient list and have offices in Manchester, London, Germany, Ireland, USA, Hong Kong, Guangzhou and Shanghai.

Customer service is everything and they are proud to stand out from the crowd providing a service second to none for their clients.To support their continued growth, we’re looking for dynamic and enthusiastic people to join our existing teams. You willbe responsible for preparing quotations, dealing with customer enquiries, processing orders, negotiating with our suppliers and supporting our Account Managers.

**Role**:
To proactively manage a portfolio of designated accounts. Ensuring the highest level of customer service is achieved by building effective relationships as well as manage the administrative process for all activities.
- Responsible for delivering an efficient and effective customer service to all clients
- Ensuring sales enquiries, quotes and orders are dealt with promptly, ensuring quality goods are delivered within agreed deadlines.
- Obtaining prices from new and existing suppliers, sourcing products, and using initiative to present alternative ideas where necessary.
- Ordering samples from the samples database or samples catalogue and initiate samples requests within 24 hours
- Placing orders onto the database checking all the details are correct such as prices, colours, print details, despatch date and stock check where required.
- Raising artwork request sheets to customer specifications and pass to the Artists to be produced.
- Dealing effectively with any customer complaints and queries, prioritising workload effectively.

**What you’ll need**:

- At least 18 month’s previous customer service experience, preferably gained in a fast-paced environment.
- Excellent communication (both written and verbal) with the ability to build rapport and communicate at all levels.
- To be a real team player, with personality, empathy and the drive to succeed, with exceptional organisational skills and excellent attention to detail is crucial for this role.
- You will be determined to go the extra mile to achieve results.
- Both commercial and sales awareness are key to being successful in this role.
- You will be computer literate with good keyboard skills

**Culture**:
My client offers you the opportunity to work in a responsible and challenging role within a dynamic, international, and ambitious environment.Informal but hard working and great teamwork and collaboration are key to their success.Proud to be part of thefamily; they all share the same passion and dedication to the company, they champion diversity and inclusion and respect difference, because it makes us stronger.

Their teams operate across oceans and collaborate across continents, leveraging diverse perspectives to create amazing things together. It may be fast paced but it’s a fun and friendly place to work.They have a big footprint globally but remain personaland transparent.You can expect quality, sustainability, and value to be at the heart of everything that they do. You’ll have the support of a close network of colleagues and managers, and every day is different there

**Position to thrive**:Whether you are early in your career or a seasoned professional, my client provides you with everything you need to excel in your job and for personal growth, to be the best version of you.

**In return, they offer**:
A great place to work in a modern forward-thinking business which includes:

- Competitive Salary
- Pension Scheme - Life Assurance - 25-28 Days Holiday - Sickness Scheme - Flexible Working - Development and Secondment Opportunities - Early Finish Friday - Fruity Friday - Monthly Get-Togethers -- Cycle to Work Scheme - MaternityIncentives - Childcare Vouchers to name a few._

Please contact Vicky at our Manchester office

Ritz recruitment - Employment Agency

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