Night Porter

Company Description

As a Night Porter, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

There has never been a better time to join our evolving hotel company and be part of this incredible journey. A multi-year development plan to transform our properties into boutique design-led hotels, with a fresh and local approach to dining, means we will provide our guests with a luxurious setting in which to unwind.

Additional Information

**We’re all about rewarding our teams hard work, that’s why**

You’ll receive a competitive salary, tronc payments and pension contribution as well as:

- **
The chance to further your career across our well-known brands** - As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- ** Discount of 33% for you and 15% for your loved ones on all of our brands** - so you enjoy your favourite food and drink at a discount.
- ** Wage Stream** - Access your wage before payday for when life happens.
- ** Retail discounts -** Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more
- ** Discount of 50% for you and 25% for your loved ones **at our Greene King Inns and hotels.** **- so you can enjoy a weekend away without breaking the bank
- ** Free employee assistance program** - Mental Health, well-being, Financial, and Legal support because you matter

**Job Description**:
**As a Night Porter, you will...**
- Provide customers with a heartfelt and memorable experience each and every time they visit
- Assist FOH and BOH team with various tasks
- Be the first point of contact for late arrival check-ins and walk-ins
- You’ll ensure guest and business safety, and security is top priority at all times
- In the event of a fire, evacuate all guests and team from the business safely and quickly
- Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
- Keep the hotel clean and tidy as well as preparing for the following day’s events. This will include setting tables, tidying and general maintenance as providing excellent customer service to any guest requirements during the evening.

**What you’ll bring**
- Willingness to learn and expand your skills
- Have a great eye for detail, making sure every pint is poured to perfection
- A passion for giving great service and making sure every customer receives a warm welcome
- A positive can-do attitude and be a real team player