Service Support Coordinator

4 weeks ago


Crawley, United Kingdom Huntress Full time

Are you a methodical and organised planner? Do you thrive working in a fast paced environment?

Our client is looking for a highly organised **Service Support Coordinator**to join their very busy Service team due to expansion.

**Main responsibilities**:

- Scheduling engineers in for PPM (planned preventative maintance) visits with customers all over the country
- Managing the diary ensuring effective use of engineer resource considering skill set and location
- Regular liaison with internal and external customers, and engineers
- Raising and dispatching quotations to customers
- Updating business software and logging customer contact history accurately
- To liaise with third part companies regarding supply/hire of third party items
- To create service folders for new installations
- Ensuring a strong focus on customer satisfaction and that SLAs are met at all times

**Experience and skills required**:

- Strong Administrative experience
- Previous planning/ coordination of engineers/ contractors highly preferable
- Ability to multitask and work in a fast paced and ever changing environment
- First class communication skills
- Common sense and using initiative
- Highly organised
- Strong attention to detail
- IT literate along with knowledge of in house database

**Hours of work**:
This role is 100% office based at their bright, modern offices in Crawley. This is an ongoing rolling contract with no end date and will go permanent in the future. To start with the role will be Monday to Friday 9am-5.15pm but once trained, you will moveonto a shift pattern between 8am to 8pm and will be required to work approx. 5 weekends and weekday evenings on call a year (extra £3,000 bonus paid for this).

**What's in it for me?**

This is a fantastic opportunity to utilise your administration, planning and organisational skills whilst building a career with a very stable, reputable company who have a strong ethic for looking after their staff. They offer great training and developmentopportunities, as well as annual salary reviews and competitive benefits.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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