Care Co-ordinator

Yorkshire Healthcare Partners Ltd are Disability Confident.

**Job description**

**Care Co-ordinator - Bridlington PCN**

Yorkshire Healthcare Partners Ltd are Disability Confident.

**Job summary**

We are looking to recruit a suitably qualified Care Coordinator to work in our expanding multidisciplinary team (MDT) on behalf of Bridlington Primary Care Network member practices.

Care Coordinators are a key contact point for patients. They are seen as pivotal to our planned work and are evolving roles in support of staff and practices in delivery of effective care and services.

**Main duties of the job**

This is an exciting opportunity for you to be an integral part of our patient facing team and to make your mark in primary care locally with your enthusiasm, skills and experience. At this important time for General Practice and Primary Care, this is a role where you can make a tangible and quantifiable difference, one in which you are valued and gives you that strong sense of job satisfaction.

**Overview of your organisation**

**Welcome to Bridlington Primary Care Network**

From 1 July 2019, all the practices within East Riding of Yorkshire came together and developed seven PCNs.

Each network has appointed to the role of Clinical Director (two networks have this as a shared role between two people). The Clinical Directors are General Practitioners.

The networks are in their early stages of development; they have begun to meet regularly as a team and will go onto engage with wider health and social care providers (including the CCG) and patient groups to discuss how they collectively plan to improve services for their population.

The Local Authority Health Profiles provide an overview of health for each local authority in England. They pull together existing information in one place and contain data on a range of indicators for local populations, highlighting issues that can affect health in each locality.

The profiles are intended to help local government and health services make plans to improve the health of their local population and reduce health inequalities.

Yorkshire Health Partners Ltd (YHP) is managing the recruitment of this role.

YHP is a GP led organisation established in 2013. It has 15 member practices with a combined list size in excess of 205 000 patients. It was initially established to support independent partner led general practice by holding contracts for primary care as well as focusing on the principle of care closer to home. YHP seek to provide a strong voice for primary care, patients, and staff, both as a separate entity, and in partnership with others.

**Job Summary**

Working as part of the Primary Care Network (PCN) multidisciplinary team alongside Social Prescribing Link Workers and Health and Wellbeing Coach(es) you will support the provision of an all-encompassing approach to personalised care and promote this being embedded across the PCN.

**Key Areas of Responsibility**
- Proactively identify and work with cohorts of patients to deliver personalised care.
- Support patients to utilise decision making tools to prepare for shared decision-making conversations.
- Working holistically, bring together their identified care and support needs and explore options to meet these within a single Personalised Care and Support Plan (PCSP).
- Help people to manage their needs by answering their queries, making and managing appointments, providing good quality written or verbal information to inform decision making and enhancing their knowledge, skills and confidence.
- Support people to take up employment and training and to access appropriate benefits through referral to the Social Prescribing Link Workers.
- Connect patients with tools to support them, such as self-management education, peer support and the adoption of healthy behaviours.
- Provide co-ordination and navigation for people and their carers across health and care services, working closely with the Social Prescribing Link Worker, Health and Wellbeing Coaches and other health professionals.
- Support the co-ordination of MDTs across the PCN.
- Raise awareness of the benefits of shared decision making and decision support tools, how to use these and how to identify patients who may benefit from this approach.
- Ensure all VCSE organisations have appropriate safeguarding procedures in place and are genuine opportunities for patients to develop a sense of belonging, build knowledge, skills, and confidence.
- Discuss concerns with a relevant GP to ensure safeguarding procedures are followed appropriately.

Management of workload and personal development

Act on own initiative in prioritising and managing workload, in respect of clinical, managerial, and administrative areas, as necessary.

Maintain own personal and professional development as agreed at your annual review.

**Essential criteria**

Enrolled/in progress/qualified/willing to be enrolled in appropriate training as set out by the Personalised Care Inst