Therapies Hub Service Advisor

2 months ago

Newtown, United Kingdom Powys Teaching Health Board Full time

The role is telephone and desk based involving a mixture of telephone work and administration/clerical work. You will receive incoming calls from Powys patients to make hospital appointments. You will follow agreed policies and processes to carry out your role and will receive supervision within the department plus working alongside a team of other colleagues. You must have good communication skills both written and oral and be able to handle incoming calls that at times can be difficult to negotiate. You need to be calm, patient and able to show empathy. Team work is essential. You must be IT literate having to use a number of in house software packages alongside Office packages. You will receive induction and training into this role but must possess the key skills required.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Deal with incoming referrals/communications and enquiries in a timely manner.

Use discretion in handling confidential information and prioritise workload
accordingly.

Use effective interpersonal skills and demonstrate clear communication of
details to the service user and staff in a positive manner.

Ensure tasks are completed to the agreed standard within agreed timescales; producing work of the required quality in line with PTHB policy process and procedures.

Provide excellent customer service to exceed expectations by satisfactorily
resolving or seeking to resolve enquiries first time.

Receive and deal with a high volume of telephone calls received. Ensure each call is dealt with efficiently to meet the service users’ needs.

Demonstrate effective listening and questioning skills and interpret enquiries in order to handle complex issues, demonstrating responsive reassurance and empathy to resolve incoming queries finding ways to overcoming issues such as not being understood, hearing difficulties, or the patient being elderly.

Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.

Step into Health connects employers in the NHS to people from the Armed Forces community.

Details of full job role and responsibilities can be found within the attached job description document.

This is a fixed term post for 12 months

  • Therapies Hub Service Advisor

    1 week ago

    Newtown, United Kingdom Powys Teaching Health Board Full time

    THIS POST IS FIXED TERM/SECONDMENT FOR 6 MONTHS DUE TO FUNDING The role is telephone and desk based involving a mixture of telephone work and administration/clerical work. You will receive incoming calls from Powys patients to make hospital appointments. You will follow agreed policies and processes to carry out your role and will receive supervision within...

  • Therapies Hub Service Advisor

    2 months ago

    Newtown, United Kingdom Powys Teaching Health Board Full time

    Details of full job role and responsibilities can be found within the attached job description document.

  • Rehabilitation Therapy Assistant

    1 month ago

    Newtown, United Kingdom Powys Teaching Health Board Full time

    We are looking for an enthusiastic, dynamic, and reliable rehabilitation therapy assistant to join the Therapy Team in the North of Powys. The post will support the community services and offers someone with a passion for working in the health or social care field the opportunity to develop their career. The post will be based in Newtown hospital working in...

  • Rehabilitation Therapy Assistant

    1 week ago

    Newtown, United Kingdom Powys Teaching Health Board Full time

    We are looking for an enthusiastic, dynamic, and reliable rehabilitation therapy assistant to join the Therapy Team in the North of Powys. The post will support the community services and offers someone with a passion for working in the health or social care field the opportunity to develop their career. The post will be based in Newtown hospital working in...

  • Rehabilitation Therapy Assistant

    8 hours ago

    Newtown, United Kingdom Powys Teaching Health Board Full time

    We are looking for an enthusiastic, dynamic, and reliable rehabilitation therapy assistant to join the Therapy Team in the North of Powys. The post will support the community services and offers someone with a passion for working in the health or social care field the opportunity to develop their career. The post will be based on Brynheulog ward in Newtown...

  • Therapy Admin Assistant

    4 days ago

    Newtown, United Kingdom Powys Teaching Health Board Full time

    An exciting opportunity has arisen for an administrative assistant to join the therapy (physiotherapy and occupational therapy) team at Newtown hospital to assist and facilitate the smooth running of the Therapy department. **Duties will include**: Inputting patient records and activity data on the computer system, booking patient appointments and...

  • Speech and Language Therapy Assistant

    8 hours ago

    Newtown, United Kingdom Powys Teaching Health Board Full time

    We are delighted to have sessions available within our Children's Speech and Language Therapy Team for some enthusiastic and motivated band 3 Speech and Language Therapy Assistants. The role will focus on carrying out programmes with children that have been devised by Speech and Language Therapists. You will work within a small and friendly children's team...

  • Rehabilitation Therapy Assistant

    1 day ago

    Newtown, United Kingdom Powys Teaching Health Board Full time

    To deliver interventions as delegated by therapists, to support patients to achieve their optimum level of independence and quality of life in the most appropriate setting for the individual. To assist patients to overcome their difficulties, build confidence, and improve or maintain functional ability and independence in everyday tasks under the...

  • Rehabilitation Therapy Assistant

    1 month ago

    Newtown, United Kingdom Powys Teaching Health Board Full time

    To deliver interventions as delegated by therapists, to support patients to achieve their optimum level of independence and quality of life in the most appropriate setting for the individual. To assist patients to overcome their difficulties, build confidence, and improve or maintain functional ability and independence in everyday tasks under the...

  • Aftersales/ Service Advisor

    3 weeks ago

    Newtown, United Kingdom Arthurs of Newtown Full time

    **Aftersales/ Service Advisor** Arthurs of Newtown is an Award-Winning Vauxhall Dealer, one of the UK’s leading automotive retailers for Customer Service Satisfaction. We want our customers to have the best service experience possible and all our Arthurs team members have the same ambition to deliver outstanding customer service. This is rewarded with...

  • Rehabilitation Therapy Assistant

    2 weeks ago

    Newtown, United Kingdom Powys Teaching Health Board Full time

    To deliver interventions as delegated by therapists, to support patients to achieve their optimum level of independence and quality of life in the most appropriate setting for the individual. To assist patients to overcome their difficulties, build confidence, and improve or maintain functional ability and independence in everyday tasks under the...

  • Locum Band 7/8 Psychological Therapist

    1 week ago

    Newtown, United Kingdom Red Sector Recruitment Limited Full time

    Locum Band 7/8 Psychological Therapist - Trauma Therapy SpecialistOlder Adults Community Mental Health Team * £50-£55 per hour * Newtown, Powys, Wales * 30 hours per week * Hybrid, at least 1 day per week on site * 3-month contract (to be extended thereafter)We are seeking an experienced and highly skilled Band 7/8 Psychological Therapist specializing in...

  • Locum Band 7/8 Psychological Therapist

    1 month ago

    Newtown, United Kingdom Red Sector Recruitment Limited Full time

    Locum Band 7/8 Psychological Therapist - Trauma Therapy Specialist Older Adults Community Mental Health Team * £50-£55 per hour * Newtown, Powys, Wales * 30 hours per week * Hybrid, at least 1 day per week on site * 3-month contract (to be extended thereafter) We are seeking an experienced and highly skilled Band 7/8 Psychological...

  • Locum Band 7/8 Psychological Therapist

    1 week ago

    Newtown, United Kingdom Red Sector Recruitment Limited Full time

    Locum Band 7/8 Psychological Therapist - Trauma Therapy Specialist Older Adults Community Mental Health Team * £50-£55 per hour * Newtown, Powys, Wales * 30 hours per week * Hybrid, at least 1 day per week on site * 3-month contract (to be extended thereafter) We are seeking an experienced and highly skilled Band 7/8 Psychological...

  • Locum Band 7/8 Psychological Therapist

    1 month ago

    Newtown, United Kingdom Red Sector Recruitment Limited Full time

    Locum Band 7/8 Psychological Therapist - Trauma Therapy SpecialistOlder Adults Community Mental Health Team * £50-£55 per hour * Newtown, Powys, Wales * 30 hours per week * Hybrid, at least 1 day per week on site * 3-month contract (to be extended thereafter)We are seeking an experienced and highly skilled Band 7/8 Psychological Therapist specializing in...

  • Locum Band 7/8 Psychological Therapist

    4 weeks ago

    Newtown, United Kingdom Red Sector Recruitment Limited Full time

    Locum Band 7/8 Psychological Therapist - Trauma Therapy Specialist Older Adults Community Mental Health Team 50- 55 per hour Newtown, Powys, Wales 30 hours per week Hybrid, at least 1 day per week on site 3-month contract (to be extended thereafter) We are seeking an experienced and highly skilled Band 7/8 Psychological Therapist specializing in trauma...

  • Locum Band 7/8 Psychological Therapist

    1 week ago

    Newtown, United Kingdom Red Sector Recruitment Limited Full time

    Locum Band 7/8 Psychological Therapist - Trauma Therapy Specialist Older Adults Community Mental Health Team 50- 55 per hour Newtown, Powys, Wales 30 hours per week Hybrid, at least 1 day per week on site 3-month contract (to be extended thereafter) We are seeking an experienced and highly skilled Band 7/8 Psychological Therapist specializing in trauma...

  • Customer Service Advisor

    4 weeks ago

    Newtown, United Kingdom Millbrook Healthcare Group Ltd Full time

    Job Advert We are currently looking for a **Customer Service Advisor **to join the team within our Powys Community Equipment Service Centre, based in Newtown. This is a part time position where day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders...

  • Part Time Customer Service Advisor

    1 week ago

    Newtown, United Kingdom Quartix Limited Full time

    **About us** Quartix Limited vehicle tracking systems have been installed in over 600,000 company vehicles world wide with more than 20,000 customers in the UK, France, Europe and the US. In order to continue to build on our excellent client support feedback ratings we are looking to recruit a Part Time Customer Service Advisor to support our US...

  • Part Time Customer Service Advisor

    1 week ago

    Newtown, United Kingdom Quartix Limited Full time

    **About us** Quartix Limited vehicle tracking systems have been installed in over 600,000 company vehicles world wide with more than 20,000 customers in the UK, France, Europe and the US. In order to continue to build on our excellent client support feedback ratings we are looking to recruit a Part Time Customer Service Advisor to support our US...