Treasury Servicing Advisor

2 months ago

Chester, United Kingdom Bank of America Full time

**Job Title: Treasury Servicing Advisor**

**Corporate Title: up to Assistant Vice President**

**Location: Chester**

**Role Description**:

- Supporting clients with all aspects of their treasury movements, managing expectations with regular updates.
- Team player, helping to form a cohesive industry team aligned to meet common goals and deliver a consistent service to all clients.
- Front line support, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
- Form strong client relationships through regular verbal communication, understanding our clients business and priorities.
- Client advisory through proactive analysis, identifying operational efficiencies, repair reduction and self-service opportunities.
- Face to face meetings, delivering thorough, advisor service reviews. Promoting self-service opportunities and demand reduction.
- Tailoring your service approach according to client needs in order to influence positive ‘client satisfaction’ survey responses.
- Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
- Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.
- Partnering with Sales, Product, Operations, Technical Support and Fulfilment departments in order to provide a seamless delivery to the client.

**The Team**:
We are seeking a Treasury Service Advisor to join an established team in Chester. Working with our varied multi-national Commercial client base here in EMEA, you’ll help to support clients with their everyday Banking, cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

Whether you’re already working within operational cash management, or servicing clients in a financial services environment and you have the passion to develop a career in wholesale banking then we’d love to hear from you.

This role presents an exciting opportunity to grow your career with exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth and expansion of the team, we can offer excellent development and the roles represents the ideal mobility opportunity.

**Core Skills**:

- Experience in client service or client facing roles
- Experience gained within financial services or investment banking.
- An understanding of cash management and/or treasury products and clearings
- Appetite to evolve and add to a continued excellence environment
- The ability to travel to client visits
- Strong verbal and written communication skills
- Influencing skills in order foster an optimum and timely resolution for the client

**Nice to have**:

- Fluency in a major European language in addition to English (written, reading and speaking).

**Bank of America**:
Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

**Job Band**:
H6

**Shift**:
**Hours Per Week**:
35

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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