Customer Experience Advisor
7 months ago
An exciting opportunity has arisen to join an expanding team within a growing company. This role will support our busy customer service and aftersales department by providing accurate, diligent work through several channels.
**Responsibilities**:
- Processing and quoting servicing and repairs
- Maintaining/amending customer data.
- Placing customer orders
- Arranging returns and collection within the UK and internationally
- Maintaining strong communication links with customers and colleagues
- General support to the business as required
- Dealing with complaints
- Actioning refunds
Training will be provided
**Requirements & Experience**:
- Familiar with MS Office, Excel, and Outlook
- Excellent attention to detail.
- Ability to prioritise work to meet deadlines.
- Strong written and verbal communication skills.
- Diplomatic problem solver
- Calm under pressure
- Methodical approach
- Experience with CRM tools desirable but not essential
**Salary**: From £24,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
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