Customer Success Specialist

3 weeks ago

Milton Keynes, United Kingdom Zoho Corporation B.V. Full time

Are you a skilled relationship-builder with a passion for technology? Zoho is looking for a talented, enthusiastic, results-driven and highly motivated Customer Success Specialist to join our dynamic team in Milton Keynes.

As an Customer Success Specialist, you will be specializing in Cross Selling and be responsible for nurturing and growing client relationships, driving sales, and ensuring customer success with our suite of products and services.

**About us**

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.

Learn more about us, our customers, our story and our people.

**Key Responsibilities**
- Analyse and segment the existing SMB customer base
- Conduct proactive outreach through various channels to identify and capitalise on cross-selling opportunities.
- Initiate and maintain meaningful conversations with customers to understand evolving needs and challenges, utilizing solution-selling expertise to effectively communicate the value proposition of cross-selling products or services and drive business value from Zohos suite of products.
- Own and manage the entire sales process, from lead generation to closure for cross-selling opportunities.
- Collaborate with internal teams, including presales, marketing, and product, ensuring seamless execution and delivery.
- Work in partnership with the customers implementation partner to ensure overall satisfaction and establish a trusted three-way partnership.
- Provide timely and accurate updates on sales progress and forecasts.
- Address customer inquiries and concerns, ensuring a high level of customer satisfaction.

**Requirements**:

- 1 to 3 years of business development experience in software/SaaS.
- Proven track record of growing business from existing customer accounts.
- Ability to deliver effective presentations and product demos.
- Strong communication, interpersonal, and consultative skills.
- Comfortable working independently in a distributed and remote environment.
- Open to domestic travel for customer meetings.
- Familiarity with CRM tools for process management and reporting.

**Benefits**:

- This is a full-time position with a 40-hour working week
- 25 annual leave days
- Permanent contract
- Attractive and competitive salary
- Pension contributions
- An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
- Opportunity to work with and learn from teams in marketing, account management, solution engineering and partnerships management
- Travel expenses to meet with customers
- Macbook and additional screens for your WFH setup
- A vibrant international environment
- Continuous personal & professional development opportunities

Join us today and be part of a company that is revolutionising the way businesses operate. Together, lets shape the future of business software

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