Team Leader

7 months ago


Sheffield, United Kingdom Pertemps Network Group Full time

**Team Leader (Claims)**:

- 804102788**£27,500 Per Annum**
- Full Time**Permanent**

**Sheffield, South Yorkshire**

**Customer Service And Call Centre**

**Job Description**:

- We Are currently looking for a professional, inspiring and motivational **Claims Team Leader** to lead our clients highly successful, rapidly expanding home claims team, who provide an excellent service to their customers.- **Key Responsibilities**:

- Collaborate with the claims team to ensure achievement of targets
- Maintain claim quality assurance checks for each team member ensuring compliance and consistency
- Deliver daily claims meetings to inspire, motivate and set targets, feeding into weekly and monthly targets
- Create a strong customer care through claims culture within the claims teams and business
- Ensuring team queries are dealt with quickly and efficiently
- Challenge normality by trialling new ways of working
- Drive and encouraging the company values throughout the team, always leading by example
- Collect, organise, and analyse claims data to generate insights and track KPIs
- Create and distribute regular reports and dashboards to aid decision-making
- Utilise data to identify trends, opportunities, and areas for improvement
- Manage performance and absence in line with HR processes
- Ensure that the claims team adheres to company policies, compliance requirements, and ethical standards

**Key Experience / Skills Required**:

- Driven, ambitious and confident claims leader, with a proven track record of leading teams to achieve results
- A Passionate coach with a strong desire to improve and coach their team
- Excellent time-management skills
- Passionate about ‘going the extra mile’
- An excellent communicator at all levels, demonstrating the ability to deal with challenging conversations
- A positive can-do attitude, resilient and self motivated
- First class written, verbal and interpersonal skills
- Strong project management skills and attention to detail
- Strategic thinking and problem-solving capabilities
- Ability to evaluate, implement, and manage sales and automation tools that enhance productivity**Cactus Search**:
**Matt Affron** 01905 330 790
Division 804**Cactus Search Worcester**
- Cactus House
- 30 Foregate Street
- Worcester
- Worcestershire
- WR1 1DS
- 01905 330790
- Jobs With Cactus Search


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