3rd Line Support

4 days ago


Newcastle Upon Tyne, United Kingdom Reed Full time

**3rd Line Support Engineer**

**Location: Newcastle upon Tyne/ Hybrid**

**Salary: £27,000 - £31,000**

**Type: Permanent**

A national company is looking for a proactive **3rd Line Support Engineer** to join their team in the North East. This company has had huge investment over the pandemic and has been through a period of **technical transformation** which is allowing never ending innovation and creativity with new technologies. This company offers **strong technical progression** and training alongside gaining insight and access to projects outside of your remit that you may find interesting.

This role will sit in a **team of 6** and will be a key escalation point for **complex help desk calls** and service support. You will be doing a mixture of internal support and project work as their huge **cloud migrations planned** over the next year. You will have the chance to learn **Azure** and work hands on in this space.

**Duties for this role include**:

- Acting as an escalation point to resolve and troubleshoot complex infrastructure issues
- Minimise system downtime by providing pro-active monitoring by detecting and reporting issues before they impact the business
- Ensure the IT Infrastructure is current, resilient and secure and urgently resolving when problems arise.
- Maintain, upgrade and replace IT Infrastructure components in line with risk appetite and business demand.
- Contribute and support the effective delivery of IT Infrastructure projects.
- Collaborate with 3rd party suppliers
- Ensure the IT Infrastructure technology services remain compliant with Security Policy, ISO27001
- Assist investigating security incidents
- Develop, maintain procedures and documentation
- Contributes to continuous improvement, recommending technical developments to improve performance of the IT Infrastructure
- Participate in the out of hours on-call rota and out of hours maintenance tasks.

**Essential**
- Microsoft Certification or equivalent experience.
- Experience of administering Microsoft servers in a large server environment this should include:

- Active Directory
- Microsoft Exchange
- Windows Server Technologies
- Virtualisation technologies (VMware or HyperV)
- Storage Technologies (Desirable)
- Backup Technologies (Veaam)
- Network Monitoring Tools
- Physical servers
- Enterprise level management of Anti Virus Software
- Experience of advanced ITIL processes.
- Experience of ITSM tools and processes.
- Must be able to communicate effectively with all levels of users.
- Full UK Drivers Liscence

**Benefits include**:

- 33 days Holiday + Bank Holidays
- Generous Maternityand Paternity Pay
- Car Scheme
- Enhanced Pension Scheme
- Career development opportunities
- Cycle to work scheme
- Childcare Scheme
- Flexible and Hybrid working options
- Employee assistance scheme
- Enhanced pay for evening or weekend work



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