IT Helpdesk Analyst

4 days ago


Newcastle Upon Tyne, United Kingdom Circle Recruitment Full time

1st Line IT Support Analyst / Helpdesk Technician

IT 1st Line Support Analyst / Helpdesk Technician with at least 6 months experience in an IT helpdesk / IT 1st line support role is required by a leading company in central Newcastel

Joining a g IT team, the role is to use your technical expertise to resolve 1st line IT issues for employees in a timely manner and contribute to the team in providing an excellent IT support service.

Experience required:

- 6 months experience in a similar 1st line IT support role.
- Working with helpdesk software, MS Office, 365, Windows 10 & Active Directory
- Excellent understanding of various systems and a passion to learn about new and upcoming technology and software.
- Ability to find solutions and assist staff at all levels.
- Excellent communication skills.
- Ability to prioritise tasks and deliver on deadlines.
- Enthusiastic, hardworking and a team player

Job Role Responsibilities
- Helpdesk / Telephone Support
- Building and deploying laptop clones.
- Installing basic laptop components.
- Provide basic Microsoft Office 365 support.
- Escalate and manage 2nd/3rd line support tickets.
- Carry our basic Active Directory tasks.
- Able to support users remotely and on-premises.
- Create user profiles.
- Roll out software centrally and manually.
- Offer user laptop health checks.
- Managing all tasks via helpdesk system.
- Review ticket trends with line manager.
- Support team and firm with adhoc IT tasks.

My client is a leading professional services company, employing over 200 people. They want this person to grow into the role and after 12 months move to 2nd line role in the future.

They are looking to pay a starting salary of up to £22,000 + Benefits.

**Like to hear more?**

**Don't worry if your CV isn't yet up to date, call Ellie for an informal discussion -**

**Also, please feel free to add me on LinkedIn.**

Keywords: Helpdesk / IT / Support / Office 365 / 1st line / Newcastle



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