Continuous Improvement Practitioner

1 week ago

Cardiff, United Kingdom Motonovo Finance Full time

**The Vacancy**

**Let us tell you a bit about us**
We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.
We are a UK-based financial services specialist that supports our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella.
We thrive upon saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
**Feel like being part of**
Group Continuous Improvement is a delivery function for the group’s businesses responsible for implementing Continuous Improvement Change Initiatives
You will report into a Lead Continuous Improvement Practitioner, who will be responsible for overseeing your work assignments, performance review meetings, 1-1s and development conversations.
This role will be based in our **Cardiff** office however, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.
**What would your day look like?**
- Delivering Continuous Improvement initiatives ensuring adherence to project governance, documentation requirements, benefits realisation and reporting.
- Defining the approach, planning and estimating completion time for the activities you undertake. Clearly communicate these to the appropriate stakeholders and keeping the Lead and Principal Continuous Improvement Practitioner updated on progress.
- Managing lean six sigma projects through the DMAIC lifecycle, including benefit realisation, waste removal and facilitation of root cause problem solving workshops.
- Identifying quality improvements from any process changes, such as reduction in lead time and defects, improved customer and staff satisfaction and mitigating of risks.
- Developing process improvements fit for scalability and growth, interrogating business processes and data for opportunities to improve customer experience and quality. Ensuring the business process repository is kept up to date after making process changes.
- Supporting the definition and management flow to automation, enabling the business to grow at scale.
- Creating effective relationships with business stakeholders in order to form a trusted partnership and drive Continuous Improvement culture across the Aldermore Group.
- Working with business owners to identify, quantify and pursue improvement opportunities across the Aldermore Group business units, ensuring tangible financial savings and associated productivity improvements.
- Working with business owners to advocate and promote a sustainable culture of quality through training, coaching, mentoring, metrics, a data driven approach, a focus on governance and an understanding of customer value.
- Be a Continuous Improvement SME, mentor and coach within the CI Practice and wider business teams imparting Continuous Improvement knowledge to foster a culture of continuous improvement.
- Utilising a vast toolkit to identify improvement opportunities aligned with customer value and business needs. Keeping up to date with new improvement methodologies and those employed by competitors

**What do we expect of you?**
- A self-starter who is proactive and self-motivated, someone who takes responsibility and pride in their work and focused on delivering to time and quality.
- A strong background of continuous improvement, operational excellence and/or process improvement and possess all the required capabilities and qualifications to effectively deliver this role
- A comprehensive understanding of CI, Lean and Six Sigma toolkit with skills and techniques that can be applied appropriately in different situations.
- A skilled Continuous Improvement practitioner with an understanding of the Continuous Improvement profession and the capabilities required for the role.
- Ideally possess mentoring and coaching skills and be confident to teach CI methodologies throughout our business embedding a culture of Continuous Improvement.
- Ideally possess project leadership qualities with a focus on identifying and promoting continuous improvement activity and change across the business.
- An excellent all-round confident communicator can represent complex detailed information in various forms appropriate to the audience in understandable packages.
- Can adopt effective listening skills to obtain thorough understanding of a situation and what is important to the business.
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