Assistant Centre Manager

3 weeks ago

South Wimbledon, United Kingdom Talent Jam Ltd Full time

**Assistant Centre Manager - Part Time**

My client are a nationwide provider or flexible managed and serviced offices. They are looking for a part time assistant centre manager for their office in Wimbledon. Ideally would come from a position where you have held position of responsibility whereyou have assisted management. They are a wonderfully supportive company to work for and is great for someone looking for part time flexible hours.

Hours: 30hrspw (flexible on specific times) No Weekends or evenings.

**Salary**: £17,800pa

**Front of House**
- Welcoming visitors to the Business Centre
- Offering refreshments to guests/tours
- Build a solid relationship with customers
- Managing incoming mail; Inc.. signing and managing deliveries
- Manage Mailbox and Virtual office customers
- Managing access control for new/departing customers, visitors, contractors
- Maintaining log of guests, contractors and attendees for fire log
- Work closely with customers upon onboarding to ensure a smooth transition
- Resolve any concerns or problems regarding the business centre experience, office set up and IT

**Customer Management**
- Enhance the entire customer journey - building and strengthen relationships
- Coordinate and organise customer engagement activities
- Promote and encourage site networking and event participation
- Identify opportunities to link customers and their businesses with one another
- Promote 'refer a friend’ incentive
- Oversee car park management, charging thereof and allocations
- Maintain stock levels of refreshments
- Ordering supplies for site events
- Manage supplementary recharging of ancillary services - meeting rooms, co-working etc.
- Manage relationships; encourage positive reviews and oversee complaints

**Operations**
- Maintain the highest of professional standards
- Daily review of cleaning and maintenance levels
- Oversee cleaning and maintenance operatives and contractors
- Ensure kitchens and communal areas are presented at their best - assisting where necessary
- Maintain sales literature and collateral; including the ordering thereof
- Maintain standards and oversee management of meeting room bookings
- Stationery and supplies management and ordering
- Monitoring H&S platforms - Training provided
- Participate and drive activities that improve the quality of the services provided
- Help support energy consumption and ESG policies

**BCM Support**
- Encourage and promote ESG interactivity and engagement
- Deputise BCM role with all aspects of Business Centre management
- Devise regular fun and engaging activities to hold within the Business Centre
- Support social media activity - content, pictures & videos for followers
- Answering and managing calls and enquiries
- Maintaining availability lists, pricing and newsletters
- Support regionally when required within the wider team

**Sales**
- Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.
- Promote and identify uplift opportunities with customers to increase income and services
- Carry out viewings and tours where necessary
- Help support locally driven enquires and sales opportunity
- Identify opportunities to connect and enhance relationships with the local community

**Key Skills**
- Excellent communication skills at all levels
- Problem solver by nature
- Sales Orientated
- Good knowledge of use of IT
- Use of Microsoft 365
- Good telephone manner
- Professional appearance and personality
- Flexible

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