Ct Melon Chat Team Member

3 weeks ago


Wimbledon, United Kingdom Flight Centre Travel Group Full time

**Job no**: 516811

**Brand**: Flight Centre Travel Group

**Work type**: Full time

**Location**: Wimbledon

**Categories**: Corporate & Group Travel

One of Melons key features is the ability to chat online with Corporate Traveller. As our first dedicated melon chat team member in the UK, you will assist our Corporate Traveller customers with profile management, technical support and help troubleshoot their melon questions. Any operational questions - changes, upgrades, refunds etc will be directed through to their dedicated Expert Travel Consultant. You will offer exceptional and proactive customer service within SLA. You will have the opportunity to learn all things melon and be at the start of this chat journey to help shape chat reporting, tagging and the future of melon chat for EMEA.

**About Flight Centre Travel Group**

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

**Requirements**:

- A comprehensive knowledge of the GDS’s and processes - **Essential**:

- Online booking tool knowledge - **Preferred**:

- Proven success in previous roles - **Essential**

**Our award-winning work perks**
- **Flexible/hybrid working model** - a mix of remote and office work.
- **Discounted travel for family and friends** - booked by our in-house travel team - as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
- **Career progression** - as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- **Fun culture with industry-renowned social events** (think monthly award nights, global conferences, end-of-financial year balls + more).
- **Active Hour** - an hour set aside each week to spend on your well-being.
- **Bronze-level health cash plan - **claim cash back against a range of medical services including dentistry, optical, and chiropractic.
- Plus **so much more** (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)



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