Case Administrator

3 weeks ago

East of England, United Kingdom HM Prison & Probation Service Full time

**Details**:
**Reference number**:

- 278227**Salary**:

- £19,087 - £23,182**Job grade**:

- Other- NPS Pay Band 2 National**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 11Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East of EnglandAbout the job

**Job summary**:

- These positions are based at Colchester SSCSA Colchester, CO2 7BA, NPS 16-22 King Street Watford, WD1 8BP, NPS 20 Oxford Street Wellingborough, NN8 4HY, NPS 203 Whapload Road Lowestoft, NR32 1UL, NPS 4 Mitre Buildings Harlow, CM20 1DR, NPS 41 Harpur Street Bedford, MK40 1LY, NPS 43-47 Bridge Street Northampton, NN1 1NS, NPS Argyle House Stevenage, SG1 2AD, NPS Dettingen Way Bury St Edmunds, IP33 3TU, NPS Godwin House Huntingdon, PE29 3BD, NPS Mid Herts Centre St Albans, AL1 3XH, NPS Peninsular House Ipswich, IP4 1AQ, NPS Peterborough Magistrates Court Peterborough, PE1 1ED, NPS Probation Office Kings Lynn, PE30 1HP, NMS Mid Essex Gemini Centre, CM2 0YN, NMS Clemitson House, LU1 2RP, NMS Sceptre House (First Fl), LU1 3AJ, NMS The Basildon Centre, SS14 1DL and NMS Civic 2, Victoria Avenue, SS2 6ER**Job description**:
**This campaign is specifically recruiting for Case Administrators to work in Public Protection who will provide support in the following areas within Public Protection**:

- Domestic Violence Checks
- Offending Personality Disorder
- Safeguarding
- Victims Unit

**Case Administrators play a vital support role in probation teams, **Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.

**We’re looking for empathetic, patient and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service**

If you are successful in the recruitment process and join the Probation Service, **your starting salary will be £20,126** rising** **to a maximum of £25,210.

The Probation Service offers the opportunity for annual pay progression. The table below shows the pay increases a Case Administrator could receive:
Present Day: £20,126

1st April 2024: £22,320
- **Please note: Additional London Weighting allowance of £4,006 is applicable to Watford only in East of England Probation Service.**

**Overview of the job**

This is an administrative job within the Probation Service.

**Summary**

The jobholder will provide administrative support within the Probation Service (PS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Provide cover for an effective and efficient reception and telephone enquiry service
- Act as single point of contact within unit for specialist area of work as required
- Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required.
- Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improve

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