Results Integrity Officer

2 weeks ago

London, United Kingdom British Council Full time

Results Integrity Officer

**Date**:11 Aug 2023

**Location**: London, UKM, GB

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Job Title**: Results Integrity Officer

**Pay band**: Local pay-band G/6
**Location**: Taiwan, Malaysia, Indonesia, Poland, Czech Republic, Spain, Greece, Portugal, Romania, Bulgaria, UK

**Department**: Examinations
**Contract type**: Indefinite Contract

Note that applicants from other countries may apply, but no offer can be made to successful applicants without prior approval from Reginal HR and Country Director.

**Role Purpose**:
To deliver and ensure high quality, fair and independent Exams investigations, and appeals outcomes that guarantee results integrity and meet the needs of internal stakeholders, awarding bodies and test takers.

**Main Accountabilities**

**_Consultancy, analysis & problem-solving_**
- Takes ownership of moderate/significant risk investigation needs reported across all products, carrying out and supporting high quality, unbiased investigations, in line with corporate and awarding body expectations
- Records and escalates investigations according to corporate and board requirements
- Supports and controls the quality of the extended team
- Contributes to the appeals process related to result outcomes
- Contributes to verifications process ensuring timely responses
- Applies detailed understanding of methods, systems and procedures within the field of Appeals, Verification and Investigations to provide practical advice and appropriate services to internal/external customers
- Uses detailed understanding of specialised processes and systems within the area of appeals, verification and investigation to prepare reports and other materials using standard and non-standard formats and software
- Analyses and presents information clearly to Business Assurance and other colleagues,drawing conclusions and identifying trends to support effective business/service planning and decision-making on the part of the internal customer(s)

**_Internal customer focus_**
- Responds knowledgeably and professionally to enquiries within appeals, verification and investigations area, to ensure internal customers receive high quality, prompt and timely advice. Refers on to others only complex enquiries, or those outside own area of expertise
- Uses a range of enquiry, research and analytical approaches to ensure they have an accurate understanding of the internal customer’s business needs and concerns before providing appropriate services, advice or problem-solving support.

**_Service improvement_**
- Undertakes additional research, reporting or project implementation tasks, as required, to support the effective development and delivery of services by the wider results integrity function
- Uses a range of standardised systems (e.g. MS Office, BC Systems, Gantt Chart, Visio, etc.) to help develop Reports, Operational Dashboards to support the high-quality services to a range of customers (internal and/or external).

**_Functional expertise_**
- Proactively maintains a sound working knowledge of developments in external policy, awarding body regulations, practice and regulation within their functional discipline to build credibility, confidence and business insight.
- May be the “go to person” for first-line advice and guidance on a specific practical process (e.g. verifications), topic or system - either within the corporate functional department or embedded within a geographical unit or SBU team.
- Using standard procedures, regularly records, analyses and Translates Data and operational level agreements into reports and performance data to support managers in making timely and informed business decisions that respond to operational needs.
- Likely to be part-qualified within the relevant professional accreditation or chartership for their functional discipline (or the equivalent by experience) - e.g. risk management.

**_Commercial & financial managemen_**t
- Operates and runs regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for appeals/verification/investigations activities, unit or project(s) - e.g. purchase order system, FABS, SAP, procurement processes
- Actively seeks to maximise value for money when acquiring resources, goods or services from external suppliers on behalf of the team/unit o

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