Complaints Advisor
1 month ago
**Reference**
419346
**Salary**
£21,255 - £23,000/annum
**Job Location**:
- United Kingdom - England - North West England - Merseyside - Liverpool
**Job Type**
Permanent
**Posted**
28 March 2023
**Dispute Support Executive**
**Location**: Daresbury, Warrington
**Salary**: £21,255 to £23,000 per annum depending on skills, knowledge and experience
**Contract Type**:Permanent
**Position Type**:Full Time
**Hours**:37.5 hours per week - Monday to Friday, shifts between 8am-6pm
**Hybrid Working**:2 days in office (Tuesdays and Thursdays)
**What you will do**:
The Dispute Support Executive team are our first point of contact with consumers who call us after not being able to resolve complaints directly with their Communications provider or Energy supplier. They’re a customer-centric team who provide helpful information, direction and high-quality service to internal and external customers.
**Who we’re looking for**:
- If you have experience of working in customer relations in similar industries, you’d probably be really comfortable in this role
- Great listeners, who enjoy communicating on the phone
- Experienced relationship builders who’s great at engaging with people, making them feel heard and valued
- You’re able to ask questions to understand when someone may be vulnerable or where additional support might be needed
- Whilst you’re naturally empathetic and good at understanding people’s issues, you can remain impartial
- You can manage expectations and share disappointing news in a way that’s helpful and brings understanding
- You will be a flexible, clear and analytical thinker, who’s able to assess a situation and make decisions confidently and quickly
**Contact information**:
Ryan Downs
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