Customer Service Representative

1 week ago

Bristol, United Kingdom MJP Electrical Services LTD Full time

**Part Time Operations Assistant**

Operations Assistant

Join a fast-growing business that supports your personal progression

**Job title**: Operations Assistant and Finance Administrator

**Working pattern**: Full time or part time, Office hours Monday to Friday: 8am to 5pm

**Location**: Windmill Leisure, Henfield Road, Westerleigh, Bristol, BS36 2FE and

**Our vision for MJP**

We’re building a unique electrical company in Bristol and Bath; one that’s renowned for responsive communication and the reliability of our people. We’re ambitious and we’re growing the business while retaining our reputation for excellence.

**Your part in our vision**

You’ll be an integral part of the business. Without you and your skills, it’s impossible to run the company successfully. As an operations assistant, you shape our customers’ perceptions of the business when you answer the phones, and you make sure the business runs smoothly with your scheduling skills. Your dual role as a finance assistant is key to the financial management of the company and making sure everyone gets paid on time. With your friendliness, proactivity, and efficiency we can make sure that MJP is the go-to electrical company in the region.

**Responsibilities include**

Your role is to interact with customers and to organise the logístical aspects of the business. You will manage customer enquiries from the first point of contact through to final follow up and feedback. You’ll organise the engineers and make sure jobs are scheduled promptly and accurately. Working closely with the Director and Operations Manager, you will complete all the administrative elements of the installation process. As the finance assistant, you make sure all staff and suppliers are paid on time.

Your responsibilities include:
Communicating with customers
- Answering incoming telephone calls in a timely, polite manner
- Making outbound calls to customers for feedback at the end of a project
- Keep the customer informed with the status of their job

Scheduling jobs
- Accurately logging all new enquiries and service requests in the company systems
- Scheduling new jobs immediately in a suitable time slot for the engineers
- Preparing and managing the weekly engineer schedule

Business development
- Further training and progression in specific growing departments such as Finance, Customer service, HR, Management and Marketing
- Opportunities to explore any career path of interest in marketing, sales, HR

Supervising
- Training and supervising a trainee operations assistant

Professionalism
- Speaking to customers in a friendly and informative way
- Reporting to the Operations Manager and Directors
- Escalate feedback from any unsatisfied customers to the Operations Manager
- Attending regular performance meetings
- Attending relevant training sessions

**What you need for the role**

**Qualifications**:

- 3 GCSE’s grade C (grade 4) or above or an NVQ Level 3 in Business Administration, or hold equivalent relevant experience in a similar role
- Fluent in English

Personal qualities
- Approachable, warm, friendly, calm and empathetic
- Ability to approach work with a positive attitude
- Excellent verbal and written communication skills
- Top notch organisational skills

**The ‘nice to haves’**:

- Full UK driving licence and access to your own car for meetings and training
- Experience with Xero software

**What’s in it for you**:

- Opportunities to develop your career and branch out into other areas of the business that interest you
- Team fun days and evenings out
- Reward vouchers for hitting KPIs and receiving great reviews
- Pension scheme

Wellbeing
- WPA private healthcare
- Gym Membership
- 20 days’ holiday plus bank holidays

**Job Types**: Full-time, Part-time, Permanent, Apprenticeship, Graduate
Part-time hours: 40 per week

**Salary**: From £12.50 per hour

**Benefits**:

- Gym membership
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bristol, BS36 2FE: reliably commute or plan to relocate before starting work (required)

Shift availability:

- Day shift (required)

Work Location: One location

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