Outpatient Receptionist

Outpatient Receptionist - for 12 months fixed term opportunity
- In advance of the start of the clinic, ensure that the clinic is made aware of any problems
- To ensure that all patients are received and directed to the appropriate waiting area or department,
- To ensure that patients demographic details are always kept up to date
- To use the Patient Administration System, to book patients in and out of clinic

Are you a pro-active, motivated individual who would enjoy working in a challenging and busy outpatient environment ?

We are looking to appoint an outpatient receptionists to support the day to day running of outpatient reception team.

You should have proven customer care skills or worked in a customer care focused environment. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills able to work well under pressure and be a key team player.

This career has lots of job satisfaction on a daily basis, as you’ll be helping patients and their families with their requirements and providing administration support in their on-going healthcare.

Walsall Healthcare NHS Trustprovides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018,extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

RESPECT - COMPASSION - TEAMWORKPROFESSIONALISM
- To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
- To ensure that patients demographic details are always kept up to date on the Patient Administration System (Lorenzo) system.
- To use the Patient Administration System (Lorenzo), to book patients in and out of clinic

Please refer to the Job Description for more information