Network Water Quality Expert

5 days ago

Birmingham, United Kingdom SEVERN TRENT Full time

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

We are excited to announce a new opportunity to join our Reactive Network Water Quality team as a Network Response Technical Expert. You’ll be responsible for delivering water quality improvement across the network. We’ll also offer technical support to the wider business on network water quality risks. You will own, develop and deliver training of processes.

You’ll be involved in regulatory tap sample failure investigations & resolving ongoing water quality problems customer are experiencing. The aim is to Identify/ remove water quality risks with a mindset of future investment needs on our network. Help coordinate and supervise physical activities onsite.

**LET’S TELL YOU MORE**

The key accountabilities of this role will include:

- Continuously improving Severn Trent’s Network Response Teams approach to water quality, including assessment of any technological innovations and undertaking benchmarking exercises to ascertain best practice within the UK Water Industry.
- Undertake Drinking Water Safety Plan (DWSP) risk assessments for distribution & customer, ensure correct DWI categories are assigned,
- Investigate ongoing customer water quality issues and provide solution to resolve cases.
- Actively monitor water quality trends and identify and implement actions and solutions to help improve both water quality complaints and RARI score.
- Being responsible for auditing of the Network Response Team’s equipment, processes, vehicles, and workplace, build reports and feedback to NRT leadership to improve performance.
- During incidents, organise deployment of required logistics and equipment to sites across the whole STW estate. Coordinate and act as technical support on site if required and for the incident room, particularly for larger and more complex events.

There will be a requirement for this role to be part of a standby rota

**WHAT WE’RE LOOKING FOR**

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.

Apart from being a great fit for the team you’ll ideally have a degree in any fields relating to science or experience in root cause analysis, Water Quality Regulations & hydraulic modelling. You’ll have a strong understanding of data analytics and an awareness of laboratory analysis.

You’ll have excellent decision-making skills with the ability to work well as a team and alone. You’ll have the ability to champion and support new ideas, change initiatives, and adapt interpersonal style to suit different people or situations, whilst communicating with a number of internal and external stakeholders.

As this role requires travel, you must hold a full UK Driving License and a valid Class B Driving License.

**HOW WE’LL REWARD AND CARE FOR YOU IN RETURN**

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.

Here’s some of our favourites:

- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year

**LET’S GO**

To find out more about working with us, search** #LifeatSevernTrent **on social media.

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