Presenting Officer
2 months ago
**Details**:
**Reference number**:
- 341819**Salary**:
- £32,827 - £35,678- A Civil Service Pension with an average employer contribution of 27%**Job grade**:
- Higher Executive Officer- HEO**Contract type**:
- Permanent**Type of role**:
- Operational Delivery**Working pattern**:
- Flexible working, Full-time, Part-time**Number of jobs available**:
- 2Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- This position is based at CICA Alexander Bain House, Glasgow, G2 8JQAbout the job
**Job summary**:
- Please refer to Job Description**Job description**:
**Presenting Officer**
This position is based at the Criminal Injuries Compensation Authority (CICA), 10 Clyde Place, Buchanan Wharf, Glasgow G5 8AQ.
We employ around 300 people and are based in Glasgow city centre with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community and are recruiting for people who are bright, motivated, passionate about delivering excellent customer service and who want to use their talents to help make a difference to the lives of innocent victims of violent crime. We are recruiting for people who are passionate about customer service and share our values - Purpose, Humanity, Openness and Together.
**The Role**
The Presenting Officer role involves a strong commitment to delivering personal and team objectives linked to our Business Plan. We are looking for people with strong decision making and communication skills, who can show empathy, humanity and a passion for delivering excellent customer service.
**You will**:
- Consider and prepare CICA’s response to appeals submitted to the independent First-tier Tribunal by applicants to the criminal injuries compensation schemes
- Represent CICA at Appeal Hearings before the independent First-tier Tribunal, making oral submissions and responding to questions from Tribunal Judges and appellants or their representatives
- Respond to Directions issued by the First-tier Tribunal and preparing written submissions where appropriate
- Show sensitivity and compassion at all times, whilst maintaining your own personal resilience whether speaking to people on the telephone or at Appeal Hearings
- Possess excellent written and oral communication skills - both written submissions and oral presentation are fundamental to the role
- Provide feedback to decision-making colleagues on decisions from Appeal Hearings and provide advice and support to enable more effective decision-making
- Work flexibly, professionally and collaboratively with others including legal advisers, operational colleagues and external stakeholders in HM Courts and Tribunals Service
- Keep up-to-date with technical and legislative developments and regulations and disseminate this as required
- Recommend and implement quality initiatives to enhance and add value to CICA as well as making an effective contribution to quality initiatives
**Essential criteria**:
- Excellent drafting and oral communication skills
- Ability to self-manage, plan and prioritise
- Ability to review extensive and complex information, swiftly identifying the relevant facts and issues
- Excellent analysis and investigative skills, with strong attention to detail
- Strong interpersonal skills to develop effective working relationships with a wide range of stakeholders
**Desirable criteria**:
- Experience in handling complex casework and decision making
- Experience of drafting complex documents (e.g. proposals, reports etc.)
- Experience of presenting in a formal environment
**Selection Process**
The vacancy filling process involves 2 stages, using Civil Service Success Profiles, and will assess your Behaviours, Strengths and Experience.
For the first stage of the vacancy filling process, you will need to provide your work history and complete a personal statement, maximum 750 words, outlining how your personal skills, qualities and experience match the Essential Criteria and (where relevant) the Desirable Criteria outlined above. You will also be asked to provide an example of how you have demonstrated the behaviour ‘Communicating and Influencing’ (maximum 250 words).
You should read each of the Essential Criteria and think about a time or an example that can help demonstrate your knowledge/skills. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion. (Situation, Task, Action, Result and Reflection)
If you are selected to progress to stage 2, you will be invited to interview, where we will assess you against these behaviours:
- Making Effective Decisions
- Managing a Quality service
- Delivering at Pace
During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of and strength-based questions to explore what you enjoy and your motivations relevant
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