Senior Pensions Administrator

5 months ago

England, United Kingdom Unilever Full time

**Job Title**:Senior Pensions Administrator

**Location**: Kingston Head Office

**JOB PURPOSE**

**UNILEVER UK & Ireland PENSIONS (UUKP)**

UUKP is a friendly team that believes in supporting and helping each other and that values getting things right. UUKP is responsible for providing expert pension services for Unilever’s UK pension arrangements and some of the Irish pension arrangements which includes:

- A large hybrid UK registered pension scheme with four sections. There are around 72,000 members in the main sections and the value of assets is approximated £7.5bn. One section of the scheme provides executive benefits to around 160 members. The Trustee of this pension scheme is a trustee company with 11 directors.
- A small section 615 scheme (for overseas service) with assets of around £155 million and around 715 members. The Trustees of this pension scheme are a trustee company with 3 directors and The Law Debenture Pension Trust Corporation plc.
- A closed defined benefit (final salary) Irish arrangement, circa €300m assets
- A number of UK and Irish company unfunded arrangements, circa £200m liabilities

The Pensions Expert Administration Team (EAT):

- Provides internal benefit administration services (e.g. retirement quotations, benefits establishment, dealing with members etc) in respect of those members where their administration has not been outsourced. These are the most complicated benefits to administer, e.g. where there are multiple sources of benefit, senior executive arrangements, complicated tax matters etc,
- Oversees, assists and holds to account the Trustees’ outsourced pension administrators, currently Capita and Fidelity,
- Oversees, assists and holds to account the other internal teams and other outsourced HR/ service delivery providers (e.g. payroll) to ensure the smooth delivery of end to end pension administration processes,
- Deliver member services, e.g. pension counselling

Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are an experienced and dedicated pensions administrator and someone that likes to do the right thing and do it well then this role is just for you

**RESPONSIBILITIES**

The Expert Admin Team helps employees to understand their Unilever pension arrangements, the decisions they have to make whilst building up that pension and ultimately to help members to draw their Unilever Pension benefits at the right time.

Service Delivery
- Attend service review meetings with providers and Pensions Service Delivery Manager, holding providers and Company contacts to account.
- Monitor service delivery performance and member feedback. Oversee implementation of agreed service improvements.
- Oversee and monitor information flows between service providers. Mediate between providers where necessary.
- Proactively own queries/issues between service providers. Resolve and/or refer to UK Pensions Team Leader / Pensions Service Delivery Manager for sign-off.
- Manage individual member change processes and raise Change Requests / tickets for Service Provider work required outside of the agreed contract. Manage and monitor progress through to completion ensuring that that change is implemented successfully and delivering expected results, i.e. holding relevant provider to account.
- Project management: - Ownership and accountability for regular / ad hoc project activity including management of providers and budget management.
- Monitor Company/member contribution processes. Calculate and check contributions against expected results. Drive resolutions and manage providers where required to correct contributions issues and process the disinvestment of units.
- Be responsible for maintaining the contribution test pack for testing relevant scenarios for any pension specific payroll and HR changes.
- Maintain Pension contribution payroll specification and pro-actively driving changes required.
- Monitor and resolve Payroll/HR Pension Issues through ad-hoc and regular review meetings/conference calls with providers.
- Assist in drafting and deliver presentations and training and member counselling as required at UK sites

Active Retirements Member Administration
- Responsibility for owning the Active retirement process and to be the point of contact for Active members who are considering retirement and for Company contacts.

“Special Cases” Member Administration
- Administration of members including pro-active monitoring against annual allowance and lifetime allowance.
- Production of correspondence to members including e mail contact.
- Administration of Uniac members settling retirement and death benefits.
- Administration of International Assignees.
- Maintain and update Internal Dispute Resolution log (IDR).
- UCARBS - Review of Finance employer cost for Payroll Prepare and sign off membership statistics

Fund documentation and related
- Maintain fund history documents
- M

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