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Receptionist/host

4 months ago

Leicester, United Kingdom Varanasi restaurant Full time

Are you passionate about providing exceptional customer service in an elegant and sophisticated setting? We are seeking a talented and personable Receptionist/Host to join our team at our renowned fine dining restaurant. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable dining experience. If you have excellent communication skills, a friendly demeanor, and a passion for hospitality, we want to hear from you

**Responsibilities**:

- Greet and welcome guests with warmth and professionalism upon arrival.
- Manage the reservation system, ensuring accuracy and efficiency in booking and confirming reservations.
- Maintain a clean and organized reception area, reflecting the restaurant's high standards.
- Assist guests with any inquiries, requests, or concerns, providing exceptional customer service at all times.
- Coordinate with the restaurant staff to ensure seamless seating and timely service for guests.
- Maintain knowledge of the restaurant's menu, specials, and promotions to effectively communicate with guests.
- Uphold the restaurant's policies and procedures, including dress code and etiquette standards.
- Handle cash transactions and maintain accurate records of payments.
- Assist in managing phone calls and taking messages.
- Collaborate with the team to continuously improve guest experiences and resolve any issues that may arise.

Qualifications:

- Previous experience as a receptionist, host, or in a customer service role is preferred.
- Excellent communication and interpersonal skills, with the ability to engage guests in a friendly and professional manner.
- Impeccable grooming and presentation, reflecting the high standards of the fine dining environment.
- Strong organizational skills and attention to detail, ensuring accurate reservation management.
- Ability to remain calm and composed in a fast-paced and high-pressure environment.
- Flexibility to work evenings, weekends, and holidays, as required by the restaurant's operating hours.

We offer a supportive and inclusive work environment that fosters growth and development. Join our team and be part of an extraordinary dining experience that delights guests with exceptional service and culinary excellence.

Or alternatively you may contact management directly on WhatsApp 07375 148692

**Job Types**: Part-time, Permanent

Part-time hours: 25 per week

**Salary**: From £10.42 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (preferred)

**Job Types**: Full-time, Permanent

**Salary**: From £10.42 per hour

**Benefits**:

- Discounted or free food

Schedule:

- Every weekend

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 19/02/2024