Temporary Accommodation Officer
4 weeks ago
I am working on behalf of an ambitious Housing Organisation, who are looking to recruit a Temporary Accommodation Officer, on a Temporary basis.
To provide a high quality, customer focussed and responsive Housing Management service for residents living in temporary accommodation.
**Hourly Rate**: £24ph umbrella
**Weekly Hours**: 36pw (Monday to Friday 0900 - 1700)
**Location**: Catford
**Responsibilities**:
- Proactively provide a comprehensive housing management service for temporary accommodation residents within procedural guidelines, standards, and timescales.
- Ensure that individual performance targets on a range of housing management and customer service standards are met and work collaboratively with colleagues to ensure team targets are met.
- Identify and record details of vulnerable residents, ensure safeguarding concerns are acted upon, and signpost residents for support as required.
- Work collaboratively with other departments, partner and stakeholders to ensure multi agency responses to complex cases.
- Attend Court hearings and also evictions, completing an inventory of goods, serving Tort Notices and arranging for removal and storage of goods when necessary.
- Liaise with the Health and Safety Team, landlords, tenants and contractors, to ensure gas safety inspections and certificates are arranged in accordance with relevant legislation
- Carry out inspections of properties and communal areas in a lone working capacity, identifying and reporting repairs or concerns.
- Respond to correspondence and complaints and provide drafts for member’s enquiries in an effective manner and meet the standards of customer care expected by all staff.
**Skills & Experience**:
- Experience of working in a customer focused environment
- Working knowledge of the housing legislation relevant to this role.
- Understanding of the current challenges faces in social housing, particularly in relation to homelessness
- Experience of multi agency working to support customers to solve problems
- Experience of managing conflict with challenging customers and service users
Please contact Erin Allsworth at Reed with an updated CV to be considered for this position.
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