Income Officer

I am recruiting on behalf of a leading Housing Association based in South London. They are looking for an Income Officer to join their fast paced team, to provide an effective people focused income collection service to maximise income and minimise rentarrears of their residents.

**Location**: Catford

**Position**: Temporary, likely to go Permanent

**Hourly rate**: £23.13 umbrella (£32,418 salary equivalent)

**Main Responsibilities**:

- Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies.
- Engage proactively with residents, over the phone, visiting them at home or conducting office interviews.
- Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded.
- Represent the Association in possession proceedings at County Courts.
- Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant policies and procedures.
- Ensure all documentation and arrears actions are completed to timescales and are in line with the standards detailed in the income recovery policies and procedures.
- To attend evictions as and when required, completing an inventory of goods and arranging for removals and storage of goods.
- Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears.
- Work with internal colleagues to resolve issues such as disrepair, succession or abandonment of property and prevent rent arrears.
- Ensure individual performance targets on a range of income collection and customer service standards are met and work collaboratively with colleagues to ensure team targets are met
- Provide training and induction for staff and work placements on operational processes and practices.

**Hybrid working**

Please contact Erin Allsworth at Reed with an updated CV if you believe you are you right fit for this position