Parts Advisor

**Parts Advisor**

**Salary up to £22k + bonus**

Join our team in Bardon

Rotating Shift - Monday to Friday
Week 1 - 0600hrs to 1400hrs
Week 2 - 1000hrs to 1800hrs

**Benefits**:

- Competitive salary + overtime
- Company Bonus Scheme
- Company pension
- High St and Retail discounts for family & friends

This is an exceptional opportunity to join one of the **world’s best known and respected brands** within the commercial vehicle industry. The Volvo brand has been built up over decades and is the second-largest heavy-duty truck brand in the world, with strong core values of safety, quality and environmental care.

**The Role**

A pivotal role within the Dealer parts operation. Responsible for developing and sustaining superior parts performance whilst ensuring consistently high levels of customer service and support to ensure customer satisfaction. Whilst at the same time ensuring compliance with company policy and procedures and ultimately the overall success of the Dealer operation.

Your responsibilities within the role will include, however may not be limited to the following:

- Promote the benefit of Volvo parts and service at all times.
- Ensure that parts required for customers are picked and allocated to the correct delivery route(s).
- Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
- Ensure that invoices/credits are properly and accurately raised for goods supplied or returned.
- Documenting and reporting the condition of parts received notifying any relevant party of damage or concerns.
- Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
- Working as a team player, flexible and helpful ensuring support for both colleague and customer.
- Carrying out weekly stock checks at Customer premises.

To be successful in this position previous experience of working with vehicle parts is required along with sales experience. You must have exceptional communication skills both written and verbal with a pro-active approach to your work along with the ability to manage your time effectively. You must be customer focused with the drive to learn and build strong relationships with colleagues and customers.

If this sounds like a role that you would be interested in and you are looking for your next exciting career challenge, then we would love to hear from you. In return we offer a competitive salary and attractive benefits package.

**Experience Required**:
There are some essential components needed for this job - strong customer orientation with the ability to work in an organised & methodical manner in a fast moving environment. You will have good communication skills and be able to modify your approach in specific circumstances to ensure a positive outcome. With proven negotiation skills and experience of selling techniques, you will be a team player with a flexible and positive approach.
Previous experience in a similar role is ideal but not essential as training and support will be provided. However, strong IT skills will be required.
- Volvo Group UK Ltd is an Equal Opportunities Employer_

**About us**

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Private dental insurance
- Referral programme
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Reference ID: Bardon Parts advisor