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IT Support Assistant

4 months ago

Witney, United Kingdom Estelle Manor Full time

**Job Ref**:MAI2136

**Branch**:Estelle Manor

**Location**:Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Includes weekends

**Hours per week**:40

**Posted date**:15/03/2024

**Closing date**:28/04/2024

Estelle Manor is a rural retreat nestled in Oxfordshire. A Grade II-listed landmark house set on a 60-acre estate, surrounded by over 3,000 acres of beautiful parkland.

As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A hotel and country club with one-of a-kind spaces and old school values of personalised service and discretion.

The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa
- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

As an IT Support Assistant, you will work closely with the IT Manager to support the IT needs of all colleagues across our two sites. Estelle Manor and Maison Estelle employ a wide range of industry standard IT platforms as well as a number of hospitality specific systems, which will provide a great opportunity to develop knowledge and skills in all aspects of IT in a busy and fast-moving luxury hospitality business. With occasional travel between the sites, this will be a fantastic experience for someone who has completed their IT qualifications and is ready to start their IT career within a small and supportive team.

Who we are looking for
- A recognised IT qualification or equivalent experience in a similar role.
- Excellent communication skills and the ability to get on with a diverse range of people - you can quickly understand, influence and negotiate, as well as document and explain complex requirements to both technical and non-technical colleagues.
- Ability to perform under pressure and deliver results to deadlines.
- Someone who takes responsibility and initiative to explore issues.
- An enthusiastic team player with a positive mindset.
- Passionate about delivering exceptional guest experience with keen attention to detail.

**Benefits**:

- Competitive salary.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Free travel on Stagecoach services in Oxfordshire and on the S7.
- A health cash plan to claim money back and get access to lots of ways to support your physical mental wellbeing.
- Staff rates on Ennismore hotel room plus FB discounts.
- Retail Discount at ‘The Muse’ Store.
- Refer a Friend bonus.
- Great incentives and reward programmes including Sprit of Estelle awards and birthday recognition.
- Enhanced financial support including life assurance, pension scheme, and paid leave for unforeseen circumstances.
- Great food and drink whilst you’re on a break.
- Lots of opportunity to develop your skills and progress internally.
- Regular team get togethers, from regular team drinks to bi-annual parties.

INDHP