Catering Patient Ambassador

4 days ago


London, United Kingdom Selective Recruitment Solutions Ltd Full time

Role Title: Catering Supervisor

Location: East London - Newham

**Salary**: £12.49 p/h + holiday pay

Hours: days and Evenings 7am-3pm or 12pm-8pm you will need to be available to work both shift on a rotation. 5 days out of 7 including weekends.

**You must have a valid DBS certificate and a valid level 2 food & hygiene certificate**

Role:
This role is key to ensuring the operational success of the Housekeeping service provided to the NHS Trust. It is the front-line interface with the nursing staff, patients and Serco staff. Key to success in this role is establishing relationships with seniornurses and matrons within the Hospital allocated zones; assisting in managing the BOH Hostess team to deliver a high-quality service; communicating effectively between wards and managers to ensure issues are addressed and resolved as quickly and professionallyas possible. A proactive approach and commitment to delivering first class patient care are essential to success. This role will also be to redeploy staff and resources to ensure a high quality of service delivery. This will include ensuring hygiene standardswithin the ward catering environment are monitored and maintained.
- Responsible for ensuring that all Hostess staff within the BOH work in a safe manner and in accordance with Serco H&S/COSHH/HACCP/method statements and process. Responsible for reporting an incident, safety observations or near misses on Assure.
- Ensure that the catering service within the wards BOH are being maintained to at least the minimum standards expected of the contract and in accordance with issued catering schedules/SLAs.
- Responsible for ensuring that all Hostess staff within the BOH are working to their allocated shift timings and are always wearing the correct uniform and PPE. Monitor breaks of staff to ensure that all staff are working to their contracted hours.
- Responsible Assist in the manager for the line management of Hostess BOH staff; this includes all performance management, absence management, disciplinary/grievance processes, and any other immediate HR requirements.
- Assist in reminding staff to book A/L throughout the year and remind them A/L can't be Carried over.

**Experience**:
Ability to read, write and converse clearly in English.

Basic awareness of Health & Safety working practices.

Previous experience working within a hospital or service environment preferred.

Customer service skills including clear verbal communication.

Understand the importance of patient care, infection control and safety.

These positions may include working within areas of the hospital currently dealing with Covid-19 patients. All relevant Personal Protective Equipment will be provided, however if you fall into a high-risk category, or suffer from any underlying issues, thenplease take these into account before applying.

ABI



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