Customer Service

3 weeks ago


Redditch, United Kingdom Willcox Matthews Full time

**Brief Role Description**:
We’re supporting our client, who are a leading global manufacturer of automotive components. Due to business growth, they are now in the market for a Customer Service (Logistics Analyst) to join their growing team.

**Responsibilities**:

- EDI SAP Management - Integration/analysis of customer EDI
- SAP Logistics Management - VL06G shipment posting - COGI clearance & analysis
- Customer Account Management - which includes the following:

- Customer status report (daily Red Table) - stock vs customer demand shortage management
- Container management - ensure empty containers available for production
- Customer contact - daily liaison with customers (potentially out of hours)
- SAP / Paperwork & label collation
- Management of customer web-based ordering systems
- ASN management - ensure ASN set accurate & on time
- Cross-training to cover all customer accounts - Nissan / BMW / Toyota / Adient / JLR / GA Huyton
- Aftermarket account management - which includes:

- Material Planning using SAP - order all aftermarket components
- Portfolio management - ensure correct lead-time / MOQ is ordered
- Customer contact - daily liaison with customers (potentially out of hours)
- Cycle Count - ensure daily / weekly cycle counts are completed & full analysis of counts
- Special Transport - Management of special transports in line with KPI / budget conditions
- End of Year stock count - contracted to complete end of year stock count during a weekend in December.

**About You**:

- Knowledge of SAP / MRP systems is essential. However, we would consider an experience with similar software.
- Logistics and Inventory Control experience is necessary, preferably in automotive/ Tier 1 Automotive
- Experience in dealing with highly demanding customers and in a high-pressure environment
- Computer literate on Microsoft Office is essential

**Job Application**:
Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.



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