Customer Service Representative
3 days ago
Title: Global Technical Support | Customer Service Representative
Division: Global Technical Support (GTS)
Reports to: GTS European Manager
Hours: 20 - 25 hours, Monday - Friday
- _additional hours as needed (Part time)_
**Position Summary**
Provides administrative support to the European Global Technical Support Team
**Essential Functions**
- Provide customers with relevant and timely information including but not limited to: order status, sales order acknowledgements, expected shipping dates, lead times, expedite requests, tracking numbers and any other customer-related information as deemed necessary.
- Capture customer issues by creating JIRA tickets
- Convert GTS quotes into sales orders
- Create quotes based on input from the repair department and customer requests for spares
- Ensure all required information is captured and maintained in repair tickets.
**Additional Duties**
- Present JIRA ticket system to customers
- As deemed necessary
**Knowledge, Skills, and Abilities**
- Excellent communication skills both in person and via electronic means
- Superior computer skills and ability to use company-deployed software systems such as
EPICOR ERP and JIRA
- Strong attention to detail and a respect for deadlines
- Good organisational skills
- Desire to take on new challenges and additional tasks as required
**Minimum Qualifications**
- Degree preferred
- At least one year of relevant experience
- Experience may be considered in lieu of education
**Working Conditions / Physical Requirements**
- Work is generally performed in an o ce environment
- May be required to sit for extended periods of time
- Will be required to work with other employees and customers frequently
Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary. Further the job description does not create or constitute a contract of employment
**Job Types**: Part-time, Permanent
Part-time hours: 20-25 per week
**Salary**: £14,934.40-£18,668.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Tadley: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: Customer Service Representative
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