Response and Information Unit Administrative

2 months ago


Edinburgh, United Kingdom Crown Office and Procurator Fiscal Service Full time

**Details**:
**Reference number**:

- 255401**Salary**:

- £22,182 - £24,488- All salaries are pro rata for part-time staff**Job grade**:

- Administrative Officer- Band B**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Crown Office, EdinburghAbout the job

**Job summary**:
**About COPFS**

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

**Job description**:
This is an exciting entry level opportunity for someone looking to be in an interesting and fast paced role.

You may be starting out in your career or already have an administrative background and looking for a change, but you should have an interest in the Criminal Justice Sector.

You will be expected to work as part of a team to provide a first-class service to your colleagues and service users such as, victims & witnesses and defence agents.

**Role Specific Responsibilities, Activities and Duties**
- First point of contact for all telephone enquiries.
- Manage and review mailboxes as well as the opening and scanning of hard copy mail received
- Logging all new complaints and Victims Right to Review (VRRs) on COPFS Systems
- Updating and maintaining current data
- Prepare and distribute daily and weekly correspondence regarding Victims Right to Review (VRRs)
- Manual handling of moving and organising hard case files in the office

**Please note this is not an exhaustive list and other duties may be required as appropriate to the role**

**Person specification**:
**Essential Criteria**
- The minimum entry qualifications are 5 National 5’s at grades A-C (including English) or equivalent; or demonstrable experience of general office work.
- Literacy and fluency in English
- Strong word processing skills
- Strong organisational skills

**Benefits**:
We offer an excellent range of benefits which include:

- 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
- Flexible working hours (around core time).
- Cycle to Work Scheme and Season Ticket Loans.
- Civil Service pension with employer contributions.
- Family friendly benefits.
- Employees Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme

Things you need to know

**Selection process details**:
**Contact Us**

**Additional Information**

Please note that we do not accept CVs.

Selection will be competency based.

We are an Equal Opportunities Employer.

Crown Office and Procurator Fiscal Service (COPFS) has ongoing measures and guidance in its response to Covid-19 (Coronavirus) and would like to advise applicants that a decision has been taken that all interviews and any other discussions in the process must be conducted in a virtual/remote setting.

In order to facilitate this way of working, COPFS asks all applicants to ensure that they have a suitable space to participate in the virtual interview and discussions as well as access to a personal device of choice by which you can undertake the interview/assessment if selected. Please ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video.

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974).

COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Recruitment
Recruitment team:
- **Further information**:



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