Claims Handler

**Your new role**

Are you someone who is inquisitive and excels when investigating cases?

Looking for a role where you can use your organisation and communication skills?

Then National Highways have the role for you

We are looking for a Claims Handler to join our Claims Team in our Maidstone office. We have a flexible hybrid working approach, meaning the role will be a combination of office/agile home working. We would consider Basingstoke as a secondary location.

You will be managing a portfolio of cases; working with a range of stakeholders to ensure the collation of robust information, that cost packs meet the quality standard required and claims are settled in a timely manner.

**What you’ll be leading on**
- Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.
- Successfully close cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on best value outcome.
- Work closely with insurers, service providers, Traffic Officer service, ROC/RCC, inspectors, quantity surveyors, estimators, legal department and area teams to obtain information to support case resolution in a timely manner.
- Produce recommendations for reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.

**To be successful you’ll need**
- Experience of handling cases, including motor insurance claims.
- Detailed understanding of case management.
- Experience of working on IT systems including case management systems.
- Excellent negotiation skills are key to this role along with client management skills, exceptional interpersonal and communication skills.
- Ability to work under pressure and prioritise.
- Knowledge of the Road Traffic Act and the implications - desirable.

**A bit about us**

Delivery is a huge collective exercise, with collaboration between Finance and Business Services - FBS - and every other part of the business. Getting it right means success for us all. Our remit in FBS is very broad - and there is a lot to do.

**Want to know more?