Call Center Agent

4 weeks ago


Wolverhampton, United Kingdom Four Squared Recruitment Full time

This company are currently recruiting a temporary Customer Service assistant on a temp-perm basis. This will be a role based at their office in Wolverhampton with the opportunity of hybrid working.

**Key Details**:

- **Location**: Wolverhampton area
- **Schedule**: Monday to Friday
- **Hybrid Work**: After completion of the training period
- **Contract**: Initially temporary, with the potential for permanent placement

**Responsibilities**: As a vital member of the customer service team, you will be responsible for:

- **Answering Inbound Calls**: Providing exceptional service to customers by addressing their inquiries and concerns.
- **Dealing with Customer Queries**: Resolving issues and ensuring customer satisfaction.
- **Logging Data**: Accurately documenting interactions and maintaining organized records.
- **Outbound Calls**: Proactively reaching out to customers when necessary.

**Requirements**:

- **Customer Service Experience**: Previous experience in a call centre is required
- **Inbound Call Confidence**: Comfortable and confident in handling inbound calls.
- **Call Centre Background**: Experience in a call centre environment is highly desirable.
- **Communication Skills**: Excellent verbal and written communication skills.

**Perks**:

- **Opportunity for Progression**: This company values growth, offering various opportunities for career advancement.
- **Training and Support**: This company provides ongoing training and support to help you excel in your role.

**Job Type**: Temporary
Contract length: 6 months

**Salary**: £12.59 per hour

Expected hours: 37 per week

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: In person



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