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Receptionist

4 weeks ago

Peterborough, United Kingdom Peterborough Limited Full time

Vivacity Premier Fitness - Part Time and Permanent

Be part of the future of leisure in Peterborough

**Key responsibilities**:

- To provide high quality customer service via reception, face to face telephony, and electronic communications, and to support customer contact to any areas of the company.
- To provide a professional front of house service at Vivacity sites. ensuring that customers and visitors receive the best possible service.
- To act as first point of call to customers and visitors as receptionist fulfilling all reception duties
- To always provide excellent customer service
- Providing information & helping to solve customer issues in an effective and timely way
- To be responsible for the collection of monies and cashing up in accordance with set procedures
- To operate the till systems, take and process payments and receipts
- Day to day liaison with site managers and staff, processing of documentation, disseminating relevant information and chasing outstanding queries.
- Use of various management system and databases
- Taking information from customers and entering it into the appropriate database
- General office duties i.e. filing, shredding, scanning, photocopying etc.
- To contribute to office and phone cover
- To carry out administration tasks as necessary
- To maintain a knowledge of services offered and confidently communicate them to customers
- To answer telephone calls promptly in a professional manner
- To record suggestions and/or complaints from members or visitors and inform the appropriate persons
- Flexibility in working, including evening, weekend and Bank Holiday working on a shift rota basis
- Able to travel to any Company facility and undertake work as necessary
- Any other duties as assigned
- Experience in delivering great customer service (E)
- Good working knowledge of Microsoft packages (E)
- Experience in providing admin support (D)
- Experience of cash handling (D)
- Ability to work flexibly and including evening, weekend and Bank Holiday working on a shift rota basis (E)
- Good data entry and typing skills (E)
- Experience in dealing with difficult customers (D)
- Ability to quickly learn new skills (E)
- Knowledge and ability to deliver professional services (E)
- Understand of the importance of Health and Safety (E)
- Understanding of the importance of Safeguarding (E)
- Understand of the importance of and commitment to Equalities and Diversity (E)
- GCSEs C grade or above (or equivalent) in English and Maths (D)
- A qualification in Customer Services (D)
- Effective interpersonal skills (E)
- A good telephone manner (E)
- A good team worker (E)
- Excellent verbal and written communication skills (E)
- A positive can do attitude (E)

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: No less than 8 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Free fitness classes
- Free flu jabs
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme

Work Location: In person

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