Customer Service Advisor
3 weeks ago
Directorate: Social Care, Health Integration and Wellbeing
Section: Telecare and Lifelines
Grade: Level 6 plus shift enhancements
Actual Salary: £24,496 - £26,845
Hours: 37
This advert is open to Internal and External applicants.
We are looking for someone who can:
- Use our telephone and computer systems to report and respond to reports of emergency situations.
- Provide advice and re-assurance to customers in difficult and emergency situations, which may include liaison with the police, ambulance, fire service, next of kin, neighbours, contractors and other council staff.
- Be able to work a range of shifts in our rota which operates 24 hours per day 365 days per year, and also be able to work additional shifts as required to ensure that adequate cover is provided 24 hours per day.
- Have the ability to remain calm in stressful situations and able to present a patient and sympathetic approach to our customers.
- Have an interest and commitment to working with the elderly and an awareness of the types of problems experienced by elderly people.
- Have the ability to deal with complex and diverse customer on enquiries on your own initiative as well as working effectively within our team.
Additional Information
**Job Types**: Full-time, Permanent
**Salary**: £24,496.00-£26,845.00 per year
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 19/02/2023
Reference ID: 0000017919
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