See more Collapse

Customer Assistant

4 weeks ago

Enfield, United Kingdom Marks & Spencer Full time

Customer Assistant - Cafe

Working Pattern

Saturday 10.00 - 18.00

Sunday 09.30 - 17.30

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Enfield, GREATER LONDON, ENGLAND;
Enfield

We have other current jobs related to this field that you can find below

  • Laundry Assistant

    3 weeks ago

    Enfield, United Kingdom Laundry Assistant Full time

    Our multi-award-winning organisation is looking to recruit a Laundry Assistant to join our Hospitality team. This role may include some weekend working.The role of Laundry Assistant will involve the delivery of Hospitality Services within our Campus, Care Homes, and Community Centres to excellent standards.35 hours per week 5/7 days, shift pattern 7 to...

  • Customer Assistant

    3 weeks ago

    Enfield, United Kingdom Lidl Full time

    Fulll Time Summary £13.65 - £14.00 per hour | 30 hour contract | 06:00am - 14:00pm, 15:00pm - 23:00pm shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help...

  • Customer Service Assistant

    2 weeks ago

    Enfield, United Kingdom EXPERIENTIAL ADVISORY LTD Full time

    **Responsibilities**: - Provide support in English and Spanish to assist customers with their queries - Upsell products and services where appropriate - Conduct data entry tasks accurately and efficiently - Analyse customer needs to offer tailored solutions - Maintain a professional phone etiquette at all times **Experience**: - Previous experience in a...

  • Customer Assistant

    1 week ago

    Enfield, United Kingdom Lidl Full time

    Night Shift Summary £13.55 - £13.85 per hour | 30 hour contract | 10:00pm - 06:00am shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme As of the 1st June 2024 our pay will be increasing to £13.65 - £14.00 Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re...

  • Customer & Warehouse Assistant

    2 weeks ago

    Enfield, United Kingdom J Van Vliet London Cash & Carry Ltd Full time

    **Reliable people required for fragrant working environment within a friendly, fast-paced, supportive team.** We are a nationwide chain of fresh flower, plants and floristry wholesalers, and are currently recruiting for responsible, multiskilled roles at their Enfield site. Knowledge of flowers and plants is a plus, but not essential. - Supporting the...

  • Customer Experience Assistant

    2 weeks ago

    Enfield, United Kingdom Theobalds Enterprise Centre (TEC) Full time

    We are pleased to announce that we are now seeking a full-time Customer Experience Assistant to join our fantastic team at our at Hoddesdon Enterprise Centre (HEC) which we are managing alongside the Theobalds Enterprise Centre (TEC) to form the Broxbourne Enterprise Centres (BEC). This is an exciting opportunity to join us in a varied and involving role...

  • Customer Assistant

    3 weeks ago

    Enfield, United Kingdom M&S Full time

    **All the details** **Working Pattern** **Week 1** **m - 0345 1145** **t - 0345 1145** **w -0345 1145** **f - 0345 1145** **s - 0345 1145** **week 2** **s -0615 1445** **m -0345 1145** **w - 0345 1145** **t -0345 1145** **f -0345 1145** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...

  • Customer Assistant

    3 weeks ago

    Enfield, United Kingdom Marks & Spencer Full time

    **WORKING PATTERN** **Sunday 15.00 to 19.00** **Thursday 17.00 to 21.00** **Friday 14.00 to 18.00** **Saturday 17.00 to 21.00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant Bakery

    4 weeks ago

    Enfield, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sunday 08.30-1630 Monday 11.00-19.00 Tuesday 11.00-1900 Wednesday off Thursday off Friday off Saturday 11.00-1900 **Key Capabilities** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an...

  • Customer Assistant Full Time

    3 weeks ago

    Enfield, United Kingdom Lidl GB Full time

    Summary £13.65 - £14.00 per hour | 30 hour contract | 06:00am – 14:00pm, 15:00pm – 23:00pm shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme   Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each...

  • Customer Assistant Cafe

    4 weeks ago

    Enfield, United Kingdom Marks & Spencer Full time

    **WORKING PATTERN** **Monday, Tuesday, Thursday, Saturday 10.00-18.00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve...

  • Customer Service Assistant-school Leisure Assistant

    5 days ago

    Enfield, United Kingdom Vivify Venues Full time

    This role comprises **evenings, weekends**, and **school holiday camps!** **Contract Type**:part time, 0 hours, permanent **Address**: Haworth St, Oswaldtwistle, Accrington BB5 3EA **Job Purpose**:To welcome our Hirers and their groups into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy...

  • Customer Service

    3 weeks ago

    Enfield, United Kingdom Pertemps Enfield Full time

    EN3 - Call Handler Medical £10.00 Large international client requires customer service assistant to manage the patient and hospital staff communications for non-urgent transportation of patients and ensure patient care is effective, understanding customer needs, assessing, and booking transportfor patients who require hospital...

  • Customer Service Advisor

    1 week ago

    Enfield, United Kingdom CarStore Full time

    **Customer Service Advisor** **CarStore Direct Pod Advisor** **Location: Enfield** **14 hours per week - Saturday 9am-6pm & Sunday 10am-4pm** **A basic salary of £9,100 with, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals...

  • Customer Service Rep

    3 weeks ago

    Enfield, United Kingdom Pertemps Enfield Full time

    The Role Customer Service Assistant Requirements " Previous customer service experience " Good command of the English language " Excellent spelling " Zen Desk experience ad added advantage " Enjoys proactively engaging customers " Attention to detail " Able to respond to approx. 60 queries per day " Preferably living in the Enfield area **Benefits**: Monday...

  • Customer Service Officer

    3 weeks ago

    Enfield, United Kingdom Ignite recruitment Full time

    Ignite Recruitment are looking for Customer Service Officer - Libraries To work as part of a team providing the efficient day-to-day operation within libraries and encouraging customers to self-serve. To deliver a high standard of customer service across all channels. Recognise when customers are vulnerable or require extra assistance and ensure their needs...

  • Customer Advisor

    3 weeks ago

    Enfield, United Kingdom Boots Full time

    Job Reference: 201844BR Enfield, Retail Park Fixed Term Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...

  • Customer Assistant

    3 weeks ago

    Enfield, United Kingdom SLS Recruitment Full time

    No Experience – Sales and Customer Service - Immediate Starts Do you have experience in a sales or customer service environment Are you looking for career progression in a new sector ALL successful candidates must be 18+ and WILL be required to attend meetings in person in the office on a daily basis. Our client could have the opportunity for you! Due to...

  • Customer Service Supervisor

    4 weeks ago

    Enfield, United Kingdom The Range Full time

    As a result of our expansion plans and our continued ongoing success we are looking to appoint a full time Customer Service Supervisor. In this role you will oversee the Customer Service Desk and Tills. You will need to be polite and approachable, confident and can remain patient and calm in difficult situations. **What are we looking for?** To be...

  • Customer Service Officer

    4 weeks ago

    Enfield, United Kingdom Essential Employment Full time

    Customer Service Officer - Libraries based in Enfield and the rate is £13.88ph PAYE This is a full time role working on a temporary contract. The reference number is: RQ879145 To deliver a high standard of customer service across all channels. Recognise when customers are vulnerable or require extra assistance and ensure their needs are met, in a...