Crew Accommodation Supervisor

Crew Accommodations Supervisor

The Supervisor is responsible for overseeing assigned Crew Accommodations Agents. The Supervisor will train, coach, and mentor; ensuring productivity meets and exceeds quality standards. The Supervisor is positive, smart, enthusiastic individuals with great leadership skills and excellent attention to details. The Supervisor will support the team and associated clients with a variety of different issues system related in an efficient and timely manner by taking ownership of each case from beginning to end. In addition, will liaison with other departments to ensure swift and consistent problem resolution.

**Responsibilities**:

- Supervise and assist CAA’s daily tasks and duties, and workflow as necessary to meet client timeframe requirements.
- Demonstrates in-depth knowledge of overall processes and procedures.
- Make recommendations to Management concerning CAA’s and improvement of procedures
- Monitor performances of assigned CAA’s for assistance with evaluations, quality assurance, and training purposes
- Provides instructions and distributes daily assignments
- Interprets and communicates work procedures and company policies
- Prepares and/or processes operational reports
- Communicates with other departments and management to resolve problems and expedite work
- Able to multitaks and monitor multiple agents, Shared Inboxes, Teams Chats and Calls Dahsboard
- Provide appropriate counselling and training
- Receive inbound inquiries to source hotel, transportation and travel needs of clients for their crew, mechanics and in certain situations training and corporate
- Obtain, evaluate, and provide accommodations and transportation according to client guideline, requirements and SOPs,
- Provide continual feedback on customer service processes to improve SOPs and training processes
- Interact with internal departments on customer billing requirements and process payments according to client guidelines and procedures
- Receives and provides investigations reports on certain situation arises
- Support other duties/projects as needed

**Requirements**:

- High School Diploma or higher qualification is required with one years'
- Experience of hotel/airline/travel industry experience is necessary

**About the Company**:
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
- $2.8B Annual Revenue
- 800,000 Directly Served Business Clients
- 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

**FLEETCOR enjoys global recognition including**:

- Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
- Forbes World’s Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row
- Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
- S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

- Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
- Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
- "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
- Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better