Client Services Lead

3 weeks ago

Liverpool, United Kingdom AMS Full time

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients’ recruitment team and provide professional interim and temporary resources.

On behalf of this organisation, AMS are looking for a **Client Services Lead** for a **6 Months** contract based in **Liverpool.**

Dedicated to sustainable development, our client is a collective of advisors and experts working across 140 countries. Founded to be both humane and excellent, collaborating with their clients and partners using imagination, technology and rigour to shape a better world. On behalf of this organisation, AMS are looking for a **Client Services Lead** who will provide oversight and line manage of Client Services Analysts within or across the Client's offices, while providing the responsibilities of a Client Service Analyst as needed.

The role is customer service-oriented, focused on being proactive in anticipating and resolving technology issues and requirements staff may experience within a Client's office and/or using the technology services provided by Digital technology, while maximising efficient use of computing resources.

**You will be responsible for**:

- Primary contact with office leadership
- Office Communications
- Coordinating and arranging office training for technology systems
- Software Compliance
- Ensuring that rollouts are completed in accordance with project timelines
- Forecasting of technology requirements for local office (includes laptop upgrades)
- Responding to and resolving Service Desk Incidents within the agreed SLA
- Responsible for local Server Room/Comms Rooms/Data Centre
- Liaising with local contractors e.g. AV / VC contractors for installation of office systems

**Essential Skills and Qualifications**:

- Substantial experience working in a regional / global organization providing desktop support services in a Microsoft environment (i.e. Windows, Active Directory, Office 365, Outlook, Skype for Business, OneDrive, Anti-virus, Remote Access, etc.) while managing team(s) responsible for desktop / mobile support function
- Familiarity with IOS and Android mobile devices and Mobile Device Management tools
- Experience using a Ticketing system like ServiceNow
- Personal Computing (HP, Macintosh, etc.)
- Mobile Computing (iPhone, iPad, Samsung etc. as outlined by office / regional policy
- Microsoft Windows Operating System, Macintosh OSx (limited)
- Microsoft Office 365 and associated services (i.e. OneDrive for Business, Skype for Business, etc.)

**Desirable Skills and Experience**:

- Familiarity to technical software solutions from Autodesk, Bentley, Trimble
- Familiarity to software solutions from Adobe, Bluebeam, Cisco, Symantec

Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location

Reference ID: A105

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