Credit Controller
3 weeks ago
**Role**:Credit Controller - Italian Speaking
**Location**:Southampton
**Salary**: £25,000 - £30,000
We are currently recruiting for an **Italian Speaking Credit Controller** to join our office in Southampton.
As a Credit Controller you will work as a member of the Credit Control team. Your role will report directly to the UK Credit Control Manager. Your main responsibility will be to manage a portfolio of clients with pre-due, current and overdue invoices (in excess of 250).
**Responsibilities**
- Manage own workload to meet personal and team monthly target(s) personal target met or exceeded each month.
- Making between 30 to 50 credit control calls per day.
- Taking and processing payments via debit/credit cards.
- Be able to promptly identify, record and follow up any customer queries with internal colleagues to ensure these are resolved in a timely and satisfactory manner.
- Liaising with compliance team, answering queries and building relationship with other departments for overall smooth customer journey.
- Solving payment disputes and communicating with clients where necessary to secure prompt payment(s).
- Dealing with any issues affecting the timely collection of overdue accounts (difficult clients).
- Being able to identify and escalate any difficult clients to issue Letter Before Action/pass to the debt collection agency.
- Monitoring different payment systems and coordinating with Banking team for any discrepancies.
**Essential skills, knowledge and experience**
- Seasoned Credit Controller with 3-5+ years of experience.
- Native or Business proficiency / fluent in English and Italian.
- NetSuite experience.
- Confident in your ability to chase debtors and possess an assertive but friendly approach while maintaining quality and professionalism.
- Excellent negotiation and problem-solving skills
- Works well under pressure in a fast-paced, high volume environment
- Excellent verbal & written communication skills
- Detail-oriented and highly organized
- Highly adaptive and open to innovative new technology solutions
- Prior debt negotiation experience required
- Office Skills required - Good Communication and phone skills; ability to draft business letters, create and use excel spreadsheets. Computer Skills: Microsoft Windows PC; Microsoft office (Outlook, Word, Excel, SAGE and/or Credit Hound will be an advantage) and being able to copy and scan documents.
**What youll get in return**:
- 22 days of annual leave plus Bank Holidays with the option of purchasing up to 5 extra days through salary sacrifice.
- Birthday off after 1 year length of service.
- Pension scheme with Royal London with employee contributions of minimum 5% and employer contributions of 3%.
- A collaborative culture of continuous learning with Learning and Development opportunities for career progression, alongside support with professional qualifications where applicable.
- Private Healthcare Insurance with Vitality Health care after completing probationary period.
- Cycle2Work scheme available through salary sacrifice.
- DIS (Death in service) available after completing probationary period.
- Creative spacious offices with breakout areas, and subsidised canteen with Chef offering freshly cooked breakfast and lunches.
**About AVASK**
AVASK Accounting & Business Consultants is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK.
AVASK are recommended External Tax Advisors under the Amazon Global Selling Programme and assist hundreds of Amazon FBA sellers, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise - from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services. #PRH
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