Switchboard Operator

Job Advert

**Switchboard Operator**

**Monday - Friday 8-5, 45 hours per week.**

**£28,476 per annum**

**Halo ARC - Bognor Regis HQ**

Halo is the industry leading UK-based accident repair group, with 32 **established accident repair centres **across the UK and we are** still growing.**

Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages

We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it

To support our our Customer experience team, we are looking for someone to triage calls to our 31 sites across the UK.

**The role will include, but is not limited to**:

- To triage up to 120 calls per day from customers and clients to our 31 sites across the UK, ensuring we achieve a +90% answer rate.
- Support the claims team by triaging the centralized inbox.
- Support the claims team with adding instructions on BMS.
- Gathering/filing and storing information as required and within GDPR guidelines.

**Skills and Knowledge**:

- Self-motivated, enthusiastic, and extremely organised with a keen eye for detail.
- Keen to support others and be a cooperative team player.
- Be a key communicator.
- Able to complete work from start to finish within the time frame given to a high standard.

Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.
- Accredited Living Wage Employer
- Employee assistance programme for you and your family
- Health and wellbeing apps
- Cycle scheme
- Gym discounts
- Retail and restaurant discount and cashback
- Life Insurance
- Health Insurance
- virtualGP
- Enhanced family friendly pay such as maternity and paternity
- Free fruit and pizza
- Refer a friend bonus incentive
- Employee recognition rewards
- Team Event Budget (do something fun together)
- Discounted LV insurance
- Get appreciated for your time with paid breaks
- 25 days holiday plus public holidays
- We invest in YOU with opportunities for career progression
- Pension contributions
- Work within a modern and clean working environment
- And we are always open to hearing what our people want