Information Technology Tier I Support Specialist

5 days ago

Ruislip, United Kingdom ProfessionLX, Ltd. Full time

**ABOUT THE ROLE**

**What you will do**:

- Provide basic technical assistance, help desk resolution, and service desk delivery. Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement.
- Maintain knowledge of software packages (e.g. MS Office, Adobe) and IT infrastructure utilized by ONR Global staff. Act as a liaison between ONR Global staff and Tier 2 or other support desks for ticketing and problem solving Escalate incidents to the OneDesk/higher tier if/when issues are unresolved.
- Support local IT infrastructure and equipment as part of the CIO team. Maintain awareness of WIFI provision in Blenheim Crescent.
- Recommend improvements in WIFI provision and/or hardware to improve WIFI. Implements improvements at CIO direction.
- Retain a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort.
- Support conference room and leadership teleconference equipment. Recommend improvements in teleconference equipment. Implements improvements at CIO direction.

**REQUIREMENTS**

**What you will bring**:

- Minimum 2 years' experience in an help desk/support desk role
- Professional certification in computing, networking, system administration. Aat a minimum, one of the following certifications is required:

- Currently have, or be able to quickly obtain, one of the following certifications: A+, CCNA-Security, CND, Network+ CE, SSCP
- Experience with Department of Defense networks highly preferred
- Experience & proficiency with commercial software, to include Microsoft Office 365 (Word, PowerPoint, Outlook, SharePoint, Teams & Excel)
- Effective verbal and written communication skills with customers that include senior military, foreign governments and international partners
- Excellent customer service

**Your education and experience**:

- High school diploma or equivalent
- National Agency Check or UK equivalent

**BENEFITS**

We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, 28 days holiday (inclusive of US Federal holidays), professional development, and generous paid time off. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (required)

Work Location: Hybrid remote in Ruislip

Expected start date: 01/06/2024

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